Portal from Facebook

I bought a portal for my mum in lockdown because we are a military family living all over the world and like most people we couldn’t get to see our elderly Mum/Mam-gu. She has since had a stroke and is confined to a chair and loves to sit and watch all our memories on her portal. I call her on the portal and chat with her, although her speech isn’t good now it’s wonderful to be able to see her. She’s never had a smart phone or tablet, but her portal enables us to see her and her family growing up. Her grandchildren call her on the portal and it brings her great joy watching all her photos of her grandchildren growing up. It’s been a real lifeline for us.

I purchased 4 portals for my family and each of them has stopped showing any new photos. Meta doesn’t offer any product support. Very poor and equally frustrating.

Doesn’t even open, crashes every time. The portal itself is decent though.

Some security conscious people such as myself have extremely long and complicated passwords generated by a password manager which makes them almost impossible to copy / paste. Mine is about 128 chars long. We used to be able to link the portal via a code but that’s since been removed 🙄 The app should allow pasting / typing in from The keyboard so that things can be pasted such as long passwords inside the password field when connecting accounts. I’m surprised it’s missing to be fair, it’s basic functionality after all!

Love seeing them come on it’s easy to manage and lovely to view

Doesn’t rotate through all photos very disappointed

app remote not work ? I’ve lost my original remote that came with it so was going to use the app as they don’t sell the original remote now and your more chance of finding a real Unicorn than a remote online .

I have bought two of these for elderly relatives who can’t use a mobile and struggling to make phone calls, however both of them are managing to use this hands free. Sometimes they forget but we can prompt over the phone. They love the photos which we can add and change. It has been life changing and allowed them to be part of our world, especially when we so far away. They do appreciate seeing us aswell as hearing us. Have taken them along remotely to days out, and stuff they can’t do and access anymore. I can’t recommend portal enough.

Just love it!

An opportunity has been massively missed here by not making the ‘remote’ feature on this application much more user-friendly. For example by adding a keyboard when wanting to type like when using the browser or searching for a contact… Please can you add this?