Fidelity ADT SecureHome

App looses it mind sometimes and cannot disarm

The app is no longer able to bypass more than one zone without closing app and restarting to bypass another zone.

Pathetic!!!!!!!!!!

What is the point of having an App that does not work! Cannot arm or disarm from App. Useless App! What was supposed to be an upgrade to our alarm system is actually a downgrade!!!

Good day. The app is such a great tool to have, but when bypassing zones, trying to bypass multiple zones at once often fails. And each bypass request takes a long time to complete. In the end using the app is just frustrating. If this was not the case, it would be a useful tool. Improvement would be appreciated. Thanks.

Love the ability to arm, disarm and bypass remotely and easily, plus the alerts on my phone if alarm gets activated. Good, simple, and effective app, that was the decider for me when choosing a security provider for my home. The missing 5th star is for an occasional bug where sometimes if I exit out from bypassing zones in the partition too quickly, it blanks out with completely white screen, and needs me to shut down and restart the app so I can complete the bypass and arm. If there was a 4,5 out of 5 option I would choose that instead of 4, because the overall experience is excellent.

This app is a necessity and I find it has problems more often than not. Simple tasks like arming and disarming are not instant and it takes several attempts. I shudder to think that this might happen when I hit the panic button. Sort it out ADT asb.

This App likes to freeze frequently, please do a bug fix

The app is frozen and not responding. Have uninstalled and reinstalled but still the same problem

Doesn’t sync, offline, very inconsistent in performance.