Fidium Attune WiFi

Got hacked by the employee who installed my router, do not trust this company or their employees. Pay the extra 20 bucks for a different one, this one cares nothing about security.

8/6I switched from my current provider on 7/15 because the guy came and to my door saying how good the service is and how I would get 2gigs up to 2000 upload and download for the same price I was paying for the 1gig 1000up & downloads I work 2 jobs from home and when trying to connect to the vpn the downloads is only 400 and uploads 0.28 I called tech support I been sitting since 9am to speak with someone is now 12:45pm then after so long is says no one is avail and hangs up!!!!! Please whatever you do! Don’t waste your $$$ with this company! Because customer service is just as worst as the service! 9/12 @2:20am another outage wake up to beeping in my house. That’s my alarm system, letting me know that my Internet is off-line so I am calling them to see what’s going on. The only thing they can say is they are putting in a ticket this company need to be shut down. I wake up to beeping in my house. That’s my alarm system, letting me know that my Internet is off-line so I am calling them to see what’s going on. The only thing they can say is they are putting in a ticket this company need to be shut down!

I constantly get a screen that says”Something went wrong”. I try later with same result. Disappointing. Worthless.

The internet service is fine but this app is a buggy disaster

You can’t imagine how horrible this company and its services are. They are by far the worst of the worst. They actually avoid answering their phones when you have an outage, and that will happen several times per week. Apps don’t work, logins don’t work, reset passwords does not work, and more. Avoid this company completely!

Please make app better and troubleshoot device and fix connection issues instead of just giving me a telephone number to call that no one answers half the time. It is not impossible to do because other internet providers let you do more from there app than you let me do from this app. Yall just created basic app with limited features and options. Do better and go update this app please!!!!!!!

Can’t connect to my router in app

A good idea, poorly executed. I’m not against the idea of a user interface to monitor a network and to make changes easier, but this app is far to restrictive. It offers no way to access or manipulate the router’s radio bands. They cannot be turned off and on, and there is no way to control individual channels. The reports it provides often mistakenly identify WiFi device connections as being Ethernet connections, even on devices that are not Ethernet capable. There is also no way at all to control the Ethernet ports. I’m sure it has other shortcomings that I haven’t noticed yet. The frosting on this unbaked cake is that Fidium also locks you out of the actual router’s administrative control functions, leaving the Attune app or the help desk as your only option.

I want to love this, but the app makes it difficult. I have the 2 gig download plan and even through a wired connection I sometimes get less than 25 Mbps download. I want to restart my router from the app, which I could do before switching to fidium, but there is no restart router option in the app!? It’s one of the simplest things that I never had a problem with before. There’s so much that needs work in this app. The “pod finder” doesn’t find donkey deeck. My signal is always weak I don’t know how. Just plain horrible first time experience.

There is a weird glitch in the app and on the website where it keeps making you cancel the internet bill many times it’s very frustrating. Overall very great app though. Is it possible to limit how many times you can cancel the bill a month because I feel like this is only happening to me