Fly Bonza

If you’re going to build your entire business proposition on only being able to interact with this business via the app, make sure your app is fully functional before it launches. Rescheduling flights is impossible. Chatting with customer support places you in a queue that doesn’t progress. The app is full of bugs, and dealing with this airline is a nightmare.

I can’t select dates for any flight from Melb (Tulla or Av)

This outfit has gone bust. Anyone with outstanding flights will never get their money back.

It was so cool to finally see another Australian airline, but sadly another one had bit the the dust. We wish the best for you guys!

If they won’t fix their app what does that say about their planes? Can’t select anything. Logs out when you want to swap screens all the time. Doesn’t say where they go from where. Not bothering I’ll just go back to Jetstar and Virgin. And that’s saying a lot.

We booked tickets for a group of six to and from Melbourne and all tickets and flights got cancelled. We couldn’t even get in contact with the airline to discuss as they don’t have an email or phone number just the live chat function with the app which yields no responses at all (I tried multiple times for many hours to no avail). We filled out a refund form for our flights but it’s been 4 days and no contact or payment. Not a good app or airline based on this experience - quite disappointed.

You tick the box’Remember Me’ and it doesn’t!

The app logs you out every time, can’t use remember me or auto login. Several flights cancelled during peak times like long weekend and school holidays and that’s different routes as well! You pay the sale fare, book your holiday and end up flying with a competitor at an extra unforeseen expense. They are now worse than Jetstar. No refund and you’ll contact the online chat and get 0 response.

I only use Bonza as a last resort as they do not have flight credits if you have to cancel a flight. Qantas cares about customers that may have to cancel a flight. Well done Qantas.

The app is rubbish and poorly designed. You have to log in every time you use it, even if you check the ‘remember me’ box. Very basic and such a let down. If this is someone’s first impression of the airline, it’s not a good one