Freebike

As the title says, I got scammed for £6.50 for bikes that wouldn’t even unlock. I literally unlock them from the app but they never unlock so you can use and when they don’t unlock you sometimes will struggle a lot and waste a lot of time just to get them locked again. Please I beg you don’t use these bikes I literally got scammed. I will never use again and would never recommend anyone to use neither. The company doesn’t even care about checking these bikes to see if they’re well maintained or anything, they just care about your money that’s all.

Only offering subscription for hospital people or working for a foundation. Cannot enroll? Please help

Can’t give this a star as it’s soooooooo poor , if there’s ever a Freebike available it has a problem, these seem to be the only ones available , you will never be able to spend the £1 admin charge as never a safe bike to find , also it seems these bikes are never fixed as they are still available after a few days of showing problems

I’ve tried them once, tried them twice and now I just can’t imagine life without these bikes. However, very few places where I can get a bike from. Almost zero bikes are find in west or south- west London. Then sometimes some bikes have minor problems on them - rusty Squeaky pedals, poor braking, etc. which needs regular checking.

Used a bike scheme in Liverpool for normal pedal bikes. For the e-bikes I needed to use this app. But the merge process was an utter failure. Worse than that the Ui was baffling with bad error messages. Always wondered why the e-bikes were not being used. Now I know why.

Was looking forward to ride along the Liverpool waterfront. It was a pain to register on the App. You need to verify via text and email. I kept getting an error code and I never received a phone code. My boyfriend then tried 8 times then managed to register. He then went to put his card details in and the bike would just not release. We have spent £4 with no bike in hand. Thanks! Such a great app!! AVOID AT ALL COST. ITS A SCAM APP.

Tried to hire escooters. Downloaded app, never got the SMS so called helpline and just left on hold. Useless.

My wife downloaded the app, set up payment details (paid £1) but was unable to use the app to hire bikes as it didn’t recognise the account details we had received by email. My app worked but then informed me the bikes were locked for being outside the zone despite still standing in the collection point. I was informed by the helpline that I wouldn’t be charged, however the app tells me I will be charged £2.00 for the trouble. Great start to our holiday.

After looking for a bike for hire in my area I came across Freebike and this app. It showed 6 bikes available for hire near me in preview mode. To unlock, of course, you have to register and spend a minimum of £1. So we did that and after login those bikes magically showed up as unavailable. We checked out the location and the bikes were there. They stood still for 3 days until we rang the help number and were told those bikes were in use by the council and not available to the public. When questioned about them showing on the app, we were told the council workers use the same up. All perfectly understandable. What is not acceptable though, is showing those bikes as available in preview mode to entice registration and payment. This is deliberately misleading and a representation of lack of ethical standards by this company. Avoid.

The onboarding is clunky, the app is buggy, the pricing is bizarre. Pay extra, contract only to use the electricity? Pay a fine for not stopping at a “parking station” but the nearest is a kilometre away (despite being in central London). Oh and as soon as I leave elephant and castle roundabout to the south, I’m outside the parking zone. The bike locks and I have to wrestle it back up north.