Gryphon Connect

I setup the system as per the directions. The app is working great and serves the intended purpose. We are very happy with it.

I love gryphon and the router/service but the app won’t even open without crashing

Unknown devices continuously connecting into network that can not be blocked as it has reoccurred for over a yr, and it is a Cloud Singapore Device that I believe is morphing and disguising itself as the primary network. Concept is incredible and so needed. Software after a few years of using and "three attempts" to reload today only, definitely buggy. Still hopeful the reviews will be read and the team will utilize the talent they have in place address it with transparency and resolve. Early on they really took notice to concerns and reports, now, not so much!

The whole reason I got this was to set screen time limits. It failed miserably. The app would clearly say my daughter was out of screen time as I sat there watching her play games on her iPad. My kids got unlimited screen time as I tried to work with support to figure it all out. I finally got so frustrated I gave up and went back to managing screen time with the Cox Wi-Fi app. That one at least works.

The router blocks the direct links to the porn sites but doesn’t block anything when you go through a search site like Google or DuckDuckGo….even though those search engines are blocked! It’s IMPOSSIBLE to get ahold of anyone to help! I don’t want to “chat” or email someone! I want to speak to a real person in real time within a reasonable amount of time. I have had my router about 3 months and it’s had several glitches where Iv had to completely reset everything. I think it’s a good concept but has a long way to go before it’s actually something worth buying.

Decent router. Worst customer support. By far. My advice is to stay away from Gryphon. Far away.

App will ignore your notification settings and spam your phone with 50% discount promotions in the middle of the night.

The app works but when one user is logged in and another user logs in it logs the first user out without warning. They had this problem a while back then fixed it but the bug is back. It is important to have both parents’ devices logged in to the app at the same time PLEASE fix this again

I was a premium customer for 3 years, still am till it expires. I was always hoping for more, but never got anything. NO VPN, really! My kids cannot use this expensive parental protection router away from home on their laptop—- a $35 cheap router can do VPN, but not gryphon. I literally could write for days of 3 years of problems.. No webpage interface, no documentation, a FAQ section that only answers the most basic of questions, she should add “make sure the device is plugged in”. I really wanted to like this product, I gave it 3 years and over a $1000 dollars. TOTAL WASTE for me. By the way, I spend 3 hours today calling the phone support— over and over— tells me after being on hold for 6 mins no one is available, so I keep calling back.. Never got anyone. A chat did end up telling me that there is no way to do a VPN, and that there is no way for gryphon to protect my kdis laptops while away from home… Hope this helps. By the way, if you are reading this, it means Gryphon never did get back to me.

Gryphon was down from 7pm to now at 9:16pm, 12/19/2023. I can not manage my router and update/check things. No support available. I also experienced outage regularly during holidays when the high usage might be the reason. If you have a router that needs to be managed through remote servers, you need to have 24x7 support and ability to handle usage spike