Harkins Theatres

Love using the app to buy tickets to our new Cinegrill theater, but we have a gift card balance that is less than the total of what our tickets costs. We can only buy tickets with one payment method. It would be nice to be able to use the gift card balance and make up the difference with our credit card. So we can’t use the gift card balance until we go to a concessions stand at a standard theater?

Quite slow compared to other theatre apps. Checkout experience isn’t ideal either. But what took me over the edge was the fact that the app was asking for full calendar access to add my movie event to my calendar. That’s just lazy and bad security practice. Please get better so I can increase my rating!! The app isn’t bad, but has some rough edges to smooth out.

This used to be a great app. You could keep your ticket in your electronic wallet and pay with Apple pay. Now its been dumbed down to 1960s tickets and credit cards. I’m deleting and will use Fandango.

I get to payment and it times out waiting over 5 minutes for the payment to take. Then when you back out you have to wait for the seats you want to reopen. So frustrating and you have to pay an additional fee? Not worth the hassle.

I added my card and just kept loading, tried again and the same thing happen. Had to purchase on the website. What’s the point of the app if it doesn’t work. If they could add Apple Pay that would be get for now I’ll use the website or Atom.

Add swipe between now showing and coming soon

Glitches way too much, it’s supposed to be easier than going online but it just is more of a hassle

What’s the point of booking online if I have to pay $1.25 to access my ticket. I am providing my device. I’m providing the Internet. I’m providing everything and you still wanna charge me no thank you

The app works good most times, but has recently grown prone to crashes and issues with the “Add to Calendar” feature. This has only been observed on the recent versions of the app. Also here to echo the additional fees added for each ticket. If the customer can do it online, it should be more convenient and at least a little cheaper than what is currently implemented.

Would you like an app that you have to update every time you open it? Then this is the app for you? Do you also like paying $3 for the ‘convenience’ of a company to not have to hire someone to talk to you? Then this is the app for you.