Harkins Theatres

Purchased popcorn through mobile order, returned back for free refill and was denied because there was no history of purchase under my phone number. Even showing the receipt in the email did no good. Manager was brought out to further discuss but still had their doubts and says they were only going to allow this one time for my refill. FIX THIS ISSUE ON THE APP!!!

Harkin’s has great theatres and technology, but it’s clear they care less about the tech if it’s not in there establishment. This app crashes often and is difficult to navigate. It’s a really poor experience, don’t waste your time on this app, use your web browser.

I’ve been using the Harkins app for years now and have had mixed opinions on it the whole time. It’s not terrible, but suffers from a lack of polish. My main gripes are the general bugginess of the app, a lack of Apple Pay support, and the gradual inclusion of ads over time. Given the high standards of Harkins in terms of their theaters, it’s disappointing that they haven’t put more effort into such an important part of the moviegoing experience: ordering tickets.

I’ve bought tickets and food through the app before and I’ve had no problem until today. I tried purchasing tickets and food today and it said something from my card was incorrect and it failed the purchase but I knew for for a fact that my card info was 100% right and me thinking it was just a bug in the app I re tried putting in my card many many times until I get a call from my bank telling me that all the times I tried to buy my tickets and it saying it failed and tried again, the transactions were actually going through to my account, thinking there was fraud being made in my account which honestly it definitely felt like it. No ticket/seat confirmation or anything. I even tried the website version on safari and the same thing was happening. Just money being robbed from me. More than 15 transactions. Imagine the money I lost from my purchase of 3 tickets and some food for the kids and I which we all know that movie food isn’t cheap at all these days. Me thinking I was just reloading the page and entering in my card information thinking maybe it was my wifi that was making it slow. But I feel reassured now after reading some of the recent reviews that my situation isn’t happening to just me and thought that my phone or card was the problem. Ill be buying my tickets in person and just pray that there’s enough seats available the next day for my kids and hope that they’re not sold out. Unbelievable. Deleted app.

Been trying to purchase tickets for 20 minutes and the app keeps freezing and my account login won’t work. Cant use Apple Pay. A waste of time now because the tickets are no longer appearing. Not sure how iPhone users are supposed to use the app at all.

App has improved over time. However, the option to add a ticket to iCal no longer functions.

pretty good and easy to use :)

I wanted to pay for a movie ticket and the loading screen took forever. I refreshed, then it showed my seat was taken but I haven’t received any confirmation email or anything. Please fix your app. I now know I’m not the only one this has happened to.

Glitches!!!!!!! CANNOT PAY OR USE MY SAVED CREDIT CARDS NOR ADD A CREDIT CARD, so freaking dumb!!!!!

Whenever I try to get seats and when I’m about to pay it’s always reloading and I have to start over