Helbiz - Micromobility Hub

Made me deposit 10$ and charged me from that the first ride, after that the only payment option was directly from my card and not what was left of the deposit, so I have 7$ in the account that I can’t take out or use. It’s not a lot of money just scummy way to do business.

I purchased 80 mins package, used 13 mins and then went to start a new ride- I tried 3 bikes, none of which worked, each one cost $1 to unlock. I was left stranded in an unsafe area despite being surrounded by Helbiz bikes- none of which worked. I emailed to complain and ask for a refund for the remaining 67 mins that I was UNABLE to use due to their rubbish service and was told this was not possible. Waste of time, waste of money, left me in a vulnerable position, no refund! DO NOT USE

I rode 9 mins and was charged €19.45 because the scooter did not turn off correctly. I contacted customer services and they refuse to help me in any way. Mara from the custoner service team was blunt and unhelpful! Do not use this company! Use a different company where possible.

First timer …… and I LUVED it !!! Can’t wait for tomoro for another shot !!

Its hard communities with costumer service they don’t care about the clients .I nstructions is not a clear I have never experienced worse service

Beware terms and conditions is not clear

Worst scooter in Palermo. Gave it a try multiple rides and only for half of one ride it worked like normal. Other times it started the ride and the scooter did not allow to get on. I am going to try and get refund but so far it has been hard to find how to do that. DO NOT DOWNLOAD! IT'S BASICALLY A SCAM

Very slow, won’t send verification text, gave up on it. Waste of time

My new mode of transport in Pescara made my families day #Gratzi

Salvatore Palella scammed investors that have invested in hbz tokens with that you can use for scooter driving