HeyAlly

There are a bunch of times when I would encounter issue with audio wherein the doctor could hear me but there’s no audio from them. Switching audio output from loudspeaker to headset or vice versa sometimes fixes it but in the past few months it has been really horrible and hard to get it to work.

Simply useless

My company switched to a new insurer which uses this app. It doesn’t work. It needs a pin to log on but the pin never gets sent through. Imagine being sick and needing to get healthcare attention through this app and it just doesn’t work.

Their customer service needs 2 to 3 working days for the simplest response, which so far has been useless. I just switched back to the WhiteCoat app.

This app is just so bad. I entered the consultation but the doctor couldn’t see or hear me and it’s not a connection or setting issue because I was using my data and my phone setting already allow access to both camera and microphone. End up the doctor cancelled my consultation.

I had tried to login with the corporate account, it routed me to the member login screen without any error/info message. How to use?

How come this app cannot retrive any corporate account, and CS told me to uninstall the app, then suddenly the app i cannot download or install, this app really not reliable.

i wonder what is the point of developing this app. Serves no purpose at all and only gives u frustration.

Dr Teh Soh Wen sibeh guailam The doctor has bad attitude and black face Very bad experience

I had a consult at 9am, I picked medication to be delivered between 9am-12pm, no medicine past 12:35pm I called to check where’s the medicine, they ask me to check my door step after they told me medicine been picked up, would I not check when I need the medicine?!!! Then tell me to wait for another 2 hours! This is medication, not food delivery! Outrageous!!! Do not use this service at all!!