Hitch Bermuda

2 problems After i confirm booking it says hitch is not available in my country and shows my location as somewhere near Cape Verde 🇨🇻- every time - so I need to confirm 3 or 4 times till it realizes I’m in bermuda . When I first bout it shows my location perfectly only when I hit confirm does it send me Africa 😩 When I hit confirm it asks me to pay for last ride without showing me a pay button . I hit pay via wallet and still no pay button- how do I pay ? . 3 rd time you do this it says user debt adjusted and allows you to book a new ride

Such a poor app. They overcharge me often. Once they charged me over $100 for what it should have been just $20. The help button doesn’t work and you have to send an email from their corporate site. Today I was trying to get a taxi for 45 minutes and had no luck. Then the app started showing an error message “you have insufficient balance”and doesn’t let me even request a taxi. There’s no number to call…this is one of the worst apps I’ve ever seen in my life.

The new change to select your destination, makes it impossible because you now have to pin your destination on the map. This is not helpful if you are not sure where you are going on the map. The main usefulness of using a taxi is that the driver will know where to go, or at least if you type in the address the app will pinpoint the location on the map. I can’t use this service properly now because I can’t be sure I have the correct location because I am not sure where it is on the map… could you please either change it back to typing in where you want to go, or provide this option instead of just pinning it on the map. For example, to select the airport, trying to pin it gives me different addresses - so I have to check the internet first to get the address and then go back into the app. Not user friendly making us use more than one app to get a taxi…

When signing up it allows for international/non-Bermudian cell phone numbers, but as other reviewer commented this does not work. OTP to verify does not come through so you cannot create an account. Really frustrating!

I tried to input my mobile number and it says OTP sent successfully but I don’t receive it. Same for the call button. Would love to use it but I can’t. I did send an email to the support team but they haven’t replied.

I’ve been charged $22.40 for my journey and I got a normal taxi back for the same journey and been charged $15.60. Avoid them if you can 😡

Needs the following improvements: using iPhone SE with iOS 17.5.1 1. The ability to schedule a ride for later. 2. The map zooms out to global view, and if you zoom back in after several swipes, it zooms back out when the map updates. Makes the map essentially useless. 3. Needs the option to add the tip in advance for rides where there is no internet connectivity at the arrival location.

We visited Bermuda for a long weekend. Several days we tried to use the app to get a ride. Every time this message popped up “Sorry, All our drivers are currently busy. We are unable to offer you services right now. Please try again sometime later.” It was better to hail a cab off the road or get a dispatch number from a cab to call for pickup.

I was able to get a ride maybe three out of 10 tries. I had drivers accept my ride and then cancel because it was only a short distance. That driver then hung up on me when I called him. I would not rely on this for airport rides or dinner rides. It really only worked when booking a high fare ride that was not time sensitive.

I’m overseas and trying to reserve a ride for when I arrive in Bermuda. However, this app won’t allow me to do so. Fail. Epic fail. When I’m in Bermuda, I rarely have enough cellular signal to use an app like this to book a car. If I’m unable to book a car in advance, when I’m on WiFi, then this app is pretty much useless.