HUB24

Considering you’re managing people’s retirement, please invest in having an actual native app that is useful and easier to log in using onboard device security like Face ID. It’s literally useless having this app on your phone. Disappointed customer…

Worst app I’ve ever used. Can login with ease. Cant copy paste password. Once you are in, its still clunky. Needs fixing.

Can’t log in properly, stalls, just an extremely basic app which doesn’t stand up to other finance hubs. Please invest in this for your members!

since latest ios update this app is a flop, not surprising given no updates for 3 years, you can’t use the ios password manager, you have to key in every detail. doubt they will read this review in the next 3 years

App looks ok when in , but the messing around to log in each time, and unable to copy paste info at sign in makes it a bit 1990 Nintendo folks - and don’t ask about response time - it’s Glacial.

Came from Spaceship to HUB24. Purely due to financial advice. However, being a millennial who works in tech, I find it extremely painful, not to mention a bit concerning, that a company handling people’s retirements puts this out to their customers with what looks like no ongoing support. For all the reasons listed by others, but most importantly, if you are handling people’s retirements, a solid web and app presence with basic functionality is a must. Please invest in this, hire a designer and native developer and revamp your app. I’m seeing that this hasn’t been updated in years and it’s concerning that my retirement is sitting here.

HUB24 is such a solid platform but this app is a nightmare to access it. I haven't seen an update for years so now I just log in via the internet as it won't prefill from my secure password manager any longer. A plea for improvement please or don't have an app at all. App is just not worthy of the product.

Very poor effort at a mobile app. No update for 3 years! Logs you out each time the app is closed. This wouldn’t be an issue if you could paste a password from a password manager (1password in my case) but it doesn’t allow this. Every other financial services app I use on my iPhone uses FaceID but not this one. It’s in desperately need of an update. The actual utility of the app is like looking at the web site without any extra tools. I’m not impressed with the actual site as a tool for monitoring my Superannuation. I’ll speak to my Financial Advisor about changing to something more useful. Meanwhile I’ve just saved the Web page to my Home Screen. Much easier and works with my password manager.

It is very frustrating having to log in every time you want to use the app. This app needs to get with the times and add Face ID or equivalent. The app itself is not aesthetically pleasing and it isn’t user friendly. I have no idea how to use this app or even how to learn how to use it. I genuinely have no clue how to invest my money which is not ideal for an investment app. It does not suit Apple products.

Hub24 is a solid platform but as others have noted the app is lacking. Slow to respond and frequent crashes make it a real pain to use.