ID.me Authenticator

If you already have an ID.me account and have two-factors set up and try to setup a third, say Push Notification, it asked you to download the app again, as if you don’t have it.

Could be the worst app and website I’ve ever used. I submitted a trouble ticket 4 days ago and still no reply. And no the reply isn’t in my trash bin they just didn’t reply.

The app doesn’t work. It keeps telling me I’m offline but I’m not!

This app is very nice to help people get id verified for benefits, SsAAnd IRS

The app is great but for 1 thing. Can you please change the name of the app to id.me. I have 3 Authenticator apps right next to each other and have to keep clicking to find the right on.

The feature that once allowed me to approve my Authenticator using my Apple Watch is no longer working in the app. This has added extra steps to the authentication process. Now, I have to go through multiple clicks to log into sites requiring ID.me's multi-factor authentication, instead of being able to quickly approve it with my Apple Watch. Please fix this and bring this functionality back!

Updated app is so confusing I gave up. MFA goes in circles.

As of June 2024, the option to approve login requests on a connected and worn/authenticated apple watch no longer seems functional. This was secure and very helpful in cutting down the login time.

I am forced my my EHR (electronic health record) software to use ID.me for e-prescribing of controlled medications as a means of authentication. 1/4 of the time, it just does not work and requires a restart, and every time it is updated - another function breaks (authentication using Apple Watch currently does not work, after working for over a year). There is no easy way to submit a ticket either - as their own system of problem submission is no longer supported! What a horror show - steer clear of any EHR that uses this method of authentication.

I’m not sure what has changed or if this is a bug. However, for the past week or two, I have been unable to authenticate myself quickly via iPhone through a simple push notification OR on my Apple Watch! Peers I work with are also having this problem. 2 extra clicks adds up after the 50th prescription refill! Apps should be making things easier. -I’ll gladly change my review if this is fixed