IntelliFire

If I could give the app and the associated Wi-Fi module a negative rating, I would. That something this buggy could be released to the public is insane. The Wi-Fi unit or server, whichever it is, constantly goes off-line requiring me to either take the face off the fireplace and power cycle it turn the breaker off and on. it was so bad and unreliable that I had to install a HomeKit outlet attached to my Wi-Fi network so I could power cycle it without having to take everything apart. Now, as of May 31, 2024, I cannot even login to the server. I’ve emailed home and hearth support who actually tried to be helpful and indicated that they’ve been having server problems. This was several weeks ago, but the problem has been ongoing for 2 years. When will it get fixed?

The app opening page won’t allow me to create an account for my new fireplace

I would like to know the solution for this failed app/module. How do I contacts.This was $200 dollars thrown to the wind.

I can see my fireplaces current setting, but I am never able to change them from the app. Hasn’t worked since we bought the fireplace 3 years ago

I was able to work with Garrett in tech support to address my issues with reliabilty. He was extremely responsive and helpful. It turned out that my ISP restricts use of certain ports that can be maliciously abused by bad actors. The Intellifire application uses a particular port for time synchronization with the Intellifire server that was being blocked by the ISP. I was able to request an exception from my ISP and this resolved the reliability issue. All’s well that ends well. Thanks Garrett!

like all the other people out there, I must report this app worked fine for about a day or two and then failed completely. I’ve uninstalled and reinstalled the app, and it will not even see or recognize the fireplace. What a miserable experience.

I have used this app now for four years, I go to Florida every winter from Michigan, if I put the fireplace in “Cold Climate” mode and also use the Thermostat function ( in case my furnace fails), I must check this app twice a day because frequently the software on the fireplace or app constantly resets itself, meaning Cold Climate mode is turned off and Thermostat mode has disabled itself. I have put up with these problems since it was installed.

I have a fireplace that is supposed to respond to this App. I have called the developer and the installer. On rare occasions has this worked. I paid 400 to have my fireplace web enabled and it isn’t. Don’t buy or use this App.

So far, this app has worked fine for me. Any plans for Apple Home Kit support? I’d give more stars for that.

It’s and awesome app when it works but constantly loses connection and takes a wide variety of techniques and messing with to get back online and functioning. Very disappointed.