iSmartgate Access

Since ios 16.4 update, cannot connect to homekit. Useless support from company.

After updating to new iOS 16.4 keeps disconnecting. Tried repair but disconnected after 1-2 min. Please update your software

In the last week once a day i keep getting app and email notification that my garage door sensor has lost connection. What’s going on with this product?

Since updating yesterday my door no longer works- it’s lost it’s wifi connection.

Pretty decent app all round, has worked well for me both with the native app and the HomeKit functionality. Have a fairly decent Internet connection to the garage which helps. Only thing that is a downside is there is no Apple Watch app despite GoGate (same company) having the feature, would love to see my camera and open the door with touch on the watch, like with GoGate. Only thing stopping it being a 5 star product in my opinion.

I don’t understand how you can go so wrong? The hardware is good, but this app is absolutely horrible: confusing, slow, buggy. I have had it for near 2 years and you still haven’t made an effort to fix it

Works as expected about 50% of the time (smartgate pro garage). Feels very proof-of-concept like. I dont recommend buying it at this point in time. Too many factors at play that no one can pinpoint to resolve overall reliability: wireless gate sensor, iSmart device, device to sensor connection, device to wifi connection, wifi reliability, back-end servers, HomeKit; Signal from phone to backend to open garage; phone connection, Any of these could be a culprit. App also seams to load each page you open forever. Simply switching something on or off can take minutes to do coz of loading screens even when navigating back. Great when it works, great support team, device looks good. However not ready for mainstream use; for the garage version with wireless sensor at least.

But I can no longer control my garage door at all since upgrading. I have the latest app version but it still never finds my door! I have to resort to the remote that came with the door which means iSmartgate is now just an expensive brick attached to my door. Pretty disappointed.

Great product when it works. Device connection sketchy despite a good network. Can’t rely on it, firmware update to make it 5star?

Works as intended. Developer support is good. Local Australian support is good and quick.