iSmartgate Access

It worked for a day…barely. Then kept resetting itself for a week. Then worked for a day….then stopped working all together. Totally forgot about it for a year, then we just had a power outage and now the thing keeps chiming. It’s on a garage door unit 20’ up on the ceiling so now I have to dig out the giant ladder and rip the thing out and throw it away. Weeks of CS emails and calls and they basically said “it should work. It’s your internet/phone/iOS/wall/ceiling/power.” Every excuse except the real one - our product does not work. DO NOT BUY THIS GARBAGE!

Everything worked as expected when I first installed this about a year ago. But ever since the HomeKit update with new architecture (16.2) the app has been completely useless and the unit no longer works at all. I constantly get the “accessory not responding” error even after many attempts to reboot, reinstall, reset etc. Extremely frustrating!!

Post 16.2 update the garage door app no longer want to talk to the home unit and constantly states app cannot connect even though the unit is visible connected to our router. Seems that the unit’s firmware needs an update to accommodate 16.2 new HomeKit architecture.

Ap installation instructs are useless for device. The instructions don’t match device or set up process. Very poor customer support.

I don’t even know where to begin.

Would really like to see an update added to schedule open and close options. Very cumbersome to try and get IIOT to work it and Google Home Routines is not reliant either. PLEASE ADD OPTION 🙏

My app looks nothing like the screenshots here. I am unable to find an option to enable remote access or to add additional users. I can use the app to open and close my door successfully but I cannot connect it to google assistant or open it from a remote location, which is the entire reason I bought this product

Clunky interface. Slow to refresh. Doesn’t feel native. Confusing settings layout. Biggest frustration: completely broken in iOS 14 (won’t connect to existing smartgate devices)

I have two garage doors and this product works perfectly on both of them. I am using HomeKit

Kind of clunky but it works. Biggest issue I have is the alerts do not work for the app but do via email, so if the door is left open I get an email but no app notification. Trust level damaged.