Ivy Pay - Therapist app

I have been using IVY pay since the end of 2000 and cannot recommend the service more highly. I used Square previously. The fees at IVY are more reasonable and it is geared towards how a therapist, vs. a retailer, structures a business. Information is stored in a HIPAA compliant format. I can easily look at each client’s history of payments. IVY has reports of daily, weekly, monthly and yearly earnings. It is also very easy for clients to use when setting up or changing their payment information. IVY’s customer service is exceptional - I have never waited even 24 hours before getting a response to a request for help. And the IVY team is both professional and friendly. 5 stars!

I just started using Ivy Pay several weeks ago. I particularly appreciate the excellent email support I have received from Jules. He answers all my questions thoroughly and kindly. It has helped transitioning to Ivy Pay a pleasure. Thank you!

I am a psychotherapist in private practice and have been using Ivy Pay for many years now. Recently, a client brought some charges into question, and I also thought it looked questionable so I reached out to customer service and in about 10 minutes someone got back to me! The customer service representative handled the situation with so much professionalism and grace. I highly recommend this app if you are a psychotherapist in private practice! It’s easy to use, everything is secure, and I have never actually have had a true issue in all the years I’ve been using this app and charging peoples credit cards! And the customer service is phenomenal!

Scam! They tried to take $300 out my bank account for no reason after holding money for 10 days then never responds stay far away from them

I am a therapist and also use this as a client for other’s services . It is easy to use as a therapist to charge clients, although the percentage Ivy takes is hefty IMO. I also don’t use the super bills as I find it difficult to use. BUT as a client, the system fails. There is no way for clients to access their history of charges. They can only do that by looking at their credit card statements or the individual texts they receive each time they are charged. There should be some way to get a history and I would recommend that you develop this. I use this for one client and moved everyone else to a credit card system. Wouldn’t recommend for the fees. Not worth it for what you get.

The app is great to use working perfectly but you can’t deposit into your link bank account for up to a 1 month or more they need to work on the direct deposit will fast that’s only issue they have

IvyPay is intuitive, secure and simplifies the payment process. I highly recommend it!

I typically use and it works well..however for some unknown reason my account was locked and I cannot get info as to why or have it unlocked to finish my billing over the weekend…no response to my email or to inapp request..when you are dealing with money, phi, etc. you should have someone on call over the weekend..

Overall this app is incredibly easy and efficient. My clients appreciate the text receipts and the ease of setting it up. I have had only two questions over the two years I have been using the app. Both were answered in a timely manner. This is a highly recommended app.

I am a therapist working alone and absolutely love utilizing this app. It makes collecting client payments super easy and also keeping track of appointments/notes. My only complaint is that the reminder message that is sent to clients before a session does not have any useful information in the actual message, rather a link to a portal that none of my clients seem to remember their login information for. I often hear the feedback from clients that they would rather have a text message reminder with the date and time of their next appointment, not the portal link. I love how easy it is to download my information for my taxes and record keeping purposes. I do wish there was an option to create a Superbill in the app for clients that request one, but even though it does not have that, it is pretty easy to make one myself based off of the provided information.