Jurny App

For some reason the app never seems to be able to connect to the internet

Will never stay at a JURNY owned location again. The property was dirty, bedding was filthy, bathrooms had mold, and AI based customer support does nothing to rectify the situation in a timely manner. This app has already been deleted from my phone.

Download the app doesn’t work doesn't let you continue through unless you use a android

Bad user experience and surprise extra charges on checkout. It’s cheaper to book the same place on airbnb. For some reason prices appear en Eur instead of usd

Everything refers me to “use the app” however on 2 different phones the app tells me I have no Internet connection despite me being able to download the silly thing. Checked settings verified it’s allowed access to cellular, I see it is sending data out over cellular. I don’t know. It’s broke so 0 stars.

I was given an incorrect code to access my room and could not get logged into the app. Even now that I’m home I still get the same error message that there is no network available.

Our experience wasn’t bad overall. We did have issues with the app not opening our door, then had to wait for customer service for over 25 minutes while standing in the hall to get into our room. From there, the room itself was fairly clean except for the following : the bathroom floor in the corners were dirty, the walls in the room and in the bathroom had what appeared to be dirty handprints, water streaks ( I know this happens with humidity ), a dirty QTip in the wardrobe , the shampoo , conditioner, and body wash were all basically empty , and there was hair ( not ours because I’m bald and my husbands is grey and short ) stuck in towels and in the bed. The front door was also not locking properly but appeared to be fixed when we were checking out. Lastly, the AC unit fan blew air on you all night and the pad for it wouldn’t hold it to be pointed more w the floor versus directly on you. The hotel is located in a very convenient area which also made for a better stay overall.

We thoroughly enjoyed our Jurny stay at the old Hotel Brexton in the Mount Vernon neighborhood. The location was great, street parking easy, room comfortable and cute. Self check-in was also easy. Only minor inconveniences: it would be nice to have a shelf or two hung in the bathroom to make up for the lack of counter space, and we missed having a box of tissues and some shower gel. The towels were nice, though, and very absorbent. We will stay with you again.

They charged me for reservation a week before my stay when I downloaded the app, then when it was time to check in they wanted a $250 security deposit that wasn’t mentioned

The app is seriously lacking. Customer service is horrible and unhelpful. These people have a long way to go if they want to be in tourism industry. Their entire business model seems to be counting on enough people making a mistake to deal with them once.