Kaiser Permanente

Clicking through so many layers to send a message is cumbersome and unnecessary.

iOS 18.2 iphone12 the app crashes at open. Deleting reinstalling the app many times and constantly crashes

Long time user of the KP app, but encountering recent issues. Everything loads very slowly with a lot of spinning wheels. Navigating between programs often results and being kicked out of the app and having to log back in again and start over. Whatever changes have been made have negatively impacted app performance.

Called for a phone visit for a sinus infection. Made all the correct selections and the first available date given to me was mid MARCH. Unbelievable.

KP.org is easier to use on my Mac than on my iPhone. I can easily access appointments, messages, and test results in the app but though I’ve used it for years, I still can’t find many things that I easily access on my computer like my costs for services. The pharmacy portion is improving but still needs work.

I like this system because it’s easy and very convenient and easy for your prescriptions to be delivered to your home instead of going to the pharmacy! Love it Kaiser is so helpful and convenient

The letter writing section of the app is glitchy. It hangs all the time.

I don’t like that when you send a message to your Dr, a nurse or a different Dr can answer. It’s incredibly frustrating to me and I really hate it. If I send a message to my Dr that is who it should go to. If it doesn’t matter I’ll send it to any Dr!

This app is terrible! They did some update and the app randomly closes with seconds. I can’t do anything on this app. They also made it super difficult to message my doctors.

Kaiser has been an excellent care provider and continues to improve services and online app making things easier and stress free. Love Kaiser