Kenya Airways

I can’t open app after last update. No fix or updates provide. It works good when it does work.

This is embarrassing don’t download it. Waist of data waist of time

I don't have the words to properly describe how badly passengers (and their own staff) were treated by Kenya Airways ("KQ") related to flight KQ761, that eventually departed Joburg, South Africa on 14th December 2023; at the Jomo Kenyata airport service desks (14th, 15th December) and the 15th December Nairobi-to-Mumbai KQ204 flight. The extreme, total lack of concern exhibited and the mayhem and anarchy that took place at JKIA customer service counters was off-the-charts appalling... KQ don't care that we missed our domestic Mumbai-to-Bangalore flight. Nor that we had to buy replacement seats at exorbitant prices. KQ doesn't care at all because there's no button in the app to log a complaint/claim... But, I'll make it my mission to spread an experience of inhumane behavior by KQ on any social media platform I belong to...

The app always hangs even on newest device and fastest connection.

Keep getting the error message “you have selected back and forward too many times” when I have not done that once. The fares are also ridiculous-way cheaper to book on the other platforms, even if you are booking a KQ flight.

The app is non-functional and often freezes. KQ, please try, it’s 2024.

What a waste of app Space in this world. App crashes App doesn’t open App does not display flights when it suddenly opens. Useless… Utterly useless

Kenya undoubtedly harbors an intellectual pool of talent that the airline should tap into to enhance the design of their application. The app experiences glitches and hangs quite frequently, and lacks innovative features, making it seem like a better option for the airline to function without it. The Sky team should feel compelled to amend these shortcomings. Not utilizing this app is a blatant indicator of their negligence. As this app signifies the airline, significant room for improvements is palpable within the airline itself, reflecting their image..

Alot of non working links. Can’t get your boarding pass on it. Useless popups after checking in. No comparison to the other skyteam members app. Poorly executed.

With all the tech talent in Kenya, surely you can create a better app and website. Travel Lass