Kneaders App

I thought the old app was great, but they’ve replaced it with a redesigned app recently, and I am not a fan of the new layout. I really miss the old layout. The old layout was visually appealing and easy to use. The new app is just boring and tedious and I am not a fan at all! * update: The new app is even worse than I previously realized. Kneaders is a bakery, but the new app will no longer allow us to order bread or rolls now. Ridiculous.

Since the change in the app, I noticed how I frequently eat here less than I did before. This version is very confusing. It never gives me the option to order the items that I specifically go here for, my rewards reduced to half because of the new reward system, I can’t look at just a menu without having to make a mock order, plus some options don’t have images. I can adapt to change, but it seems to be more work than functional when using the app.

Today I picked up Catering order that Alicia put together. Not only did she have it ready on time it was organized and she went above and beyond making sure I had everything I needed to have a successful breakfast this morning at my account. Outstanding job.

This new version typifies how things just get worse as they progress. This new version is clunky and slow. The previous version certainly had its issues, but it was responsive, clean, and straightforward. The new version looks like it was designed in 2012, and every time you change screens the stupid kneaders loading thing pops up and stays for 5-10 seconds. Did you tap into the wrong category, easy to do because all the icons are pictures of rolling pins? Well, there goes 20-30 seconds of your life watching the “K” fold and unfold. When customizing your dish, the “standard” ingredients are mixed in with the optional additional ones? And they also show an upgrade price? It is super not obvious how to remove an ingredient. But, my favorite was the 5 step checkout process… if you could add a few more screens to that, that would be great. Maybe put one field on each screen! Where did your rewards go? Remember how you could just apply them at checkout? No more! Finally, why is it bugging me to allow it to have full time access to location services?!? Update (Dec 2024): I continue to find myself frustrated by this app. When creating an order, I have to choose pickup or delivery time. Then I have to choose my items. By the time I finish that, my time slot is gone and it forces me to pick another time. If you want to remove an ingredient from a sandwich, some ingredients are in the “No…” section, but others are under one of the “Sub (…)” section. If you love hunting through expansion panels, this is the app for you! Just use DoorDash.

Old app was better this new update it slow and a pain. You can’t even ask for extras. No option to choose your rewards either

I received less than half the order and they were all smashed together.

Don’t use the app here unless you like paying for things they don’t have

Since your app changed....all my previous Kneaders points have gone missing. I have been a Kneaders customer for many years and am highly disappointed in this.

I had to resubmit my order at least 3 times before it would take me to the confirmation page. I don’t even know what the issue was as it didn’t say anything, it just froze! After the 3rd (and final for me) it finally confirmed my order. I have tried to use this app for a few years and the majority of the time,(giving you the benefit of the doubt), it didn’t work. I keep hoping it will work like most other food apps but *sigh* not yet. I really hope your engineers can make it much smoother for the regular human!! P.S I love your sandwiches which is the only reason I allow the struggle, but please!! Fix it!!

Disappointed with Nov5 th special pickup at Chandler AZ. The chicken pesto panini. Ordered 2, one was missing tomato, the other missing onion, looked like they flat top grilled the cheese/ chicken and bread , not panini machine, cheese was burnt inside the sandwich, and pesto sauce was only a green dab near center. All said sad, dry and inconsistent! Would not order again !