Kuna Smart Home Security

frequently going offline, if you are not premium, company implementation is different for you, never notify on time,regret to install

This app needs a major update the cameras is hard to reinstall and they go in And out to much

How fragmented can this get? I have 2 devices that I've used for years that I monitor on this app. I need to replace a third device (but it's not available for sale, backordered?), so I bought a different model. Now I need to download A SEPARATE APP to monitor that. Atrocious!

You pay money for premium, yet the apps are slower and trash. Can never view cameras until minutes after the notification

Buy Wyze, so much easier.

Doesn’t work. App reviews are correct. Stay away!

The software is very buggy.

WARNING: if you are using their Toucan or Maximus products and your device is working, DO NOT ATTEMPT TO CHANGE THE WIFI OR DELETE AND ADD THE DEVICE. IT WILL NO LONGER WORK. Have or had 4 of their devices. The recent tornados and storms forced me to have to relocate and reinstall a couple of devices. They connect to the app but fail to connect to the Kuna servers or hosts. Opened a support ticket with Kuna. I was informed that it was not their product and referred to Vupoint Solutions for support. The next day I was in touch with Vupoint support. A helpful individual explained they made components, like the camera, for the Toucan and Maximus products sold by Kuna. But the products, this app and the servers are all owned and controlled by Kuna and there is nothing to they could do. They further advised me that Kuna updated software rendering it impossible to sync these devices back to their system, essentially making them unusable. The next day I attempted to reach back to Kuna for support. Since then they have GHOSTED me and my support ticket now goes unanswered. Ironically for the past two weeks now every couple of days I get an automated response telling me I have not responded to their last update. This is a joke, because the last three updates were actually my responses being sent back with no response from Kuna in two weeks. Thanks to Kuna’s unwillingness to correct their software and support their existing products, this has forced or provided me the opportunity to replace their products with products from another, more reputable and reliable company, like Feit. As I already use their smart lights, outlets and doorbell it make sense to consolidate at this time

Would not recommend, poor functionality

Really buggy, doesn’t react until much too late.