Lebara

it is bad dont get it im sorry if u got a physical sim me too and i cant activate

First time customer ⭐️⭐️⭐️⭐️⭐️ I’m not sure why all the negative posts?! I’ve found the process quick and painless. I’ve picked Lebara as I needed a cost effective, calling and texting only, on a separate number to sell items for an online store. Using the online website portal (NOT this app) I signed up for an eSIM. I followed each email, to provide needed info and was able to install the eSIM. The data side of things just worked immediately. The calling and txt did not work. I left it at least 8 hours to fully activate before calling the customer service on 126 122 from the same eSIM. Following the prompts for new customers, I quickly got talking to a Rep who fixed it up. The Rep was polite and committed to fixing my issue! It’s was literally 1 call resolution! Well done Lebara!

Bought the sim for my sons first phone. Can’t get the cheap plan advertised without buying a new sim online. I don’t have time for this rubbish. Optus it is.

The app keeps logging me out so it's no better than using a web browser. Also many of the functions require you to use a web browser to access them anyway so really, what's the point of the app?

I bought a sim but it won’t work, very disappointed.

Lebara was alright the reception has never been the best but well valued for money. Past couple week I have been having lots of issues. Cannot make phone calls 80% of the times. Just says call failed or says nothing like death out going calls. I have restarted my phone and network reset over 10 times in the past week as I was suggested by lebara customer service after being put on hold for 45mintes but hasn’t helped at all. I’m going to change my provider but unfortunately I paid for the service until November 2024.

If you ever need to deal with customer support, I would not recommend Lebara. Yesterday I was on hold for 45 mins waiting. Today I’m enduring staggered comms by chat. It’s infuriating that they trickle out questions like ‘how are you?’ while you’ve explained yr problem and waited for a reply for 15 mins already. They might think they’re being clever with delay tactics, answering as many calls as possible but I guarantee you *all* the custard equally annoyed rather than ‘supported’. My contract expires in weeks. I’ll be taking my account - and the new account for my kid - elsewhere!

They don't have any online chat customer service. If they do why the service can't answer you question. It's so hard to safeguard legitimate rights and interests.

this app charged my card multiple times for no reason, i ran out of data and went to buy an extra 25gb and it charged me and still shown 0kb data and 0kb in data bank??

This is the worse app. If you forget your pin to login and you try to reset your pin, it won’t give you anything and you will just be wasting your time waiting for the email to come through. And guess what ? You get nothing !!!!