Lemonade Insurance

Pretty good insurance for the price! They took a long time processing our claims but we did get reimbursed for what they cover. I recommend if you are on a budget.

Website doesn’t exist, app is terrible and customer service is the worst. Sad they bought out Metromile, never had a problem with them.

Have have been waiting for over two weeks for my payment. They keep on telling me they are waiting for vet records. So I called the vet and they have never requested them. They never call you back or answer emails. Worst company to deal with !!!!

For all the slick millennial marketing mumbo jumbo, the actual underlying product is a piece of garbage. I filed a claim on 12/02/2024, they said they were reviewing it on 12/18/2024, and it is now 12/28/2024. Nearly an entire month to review a pet insurance claim? Filing the claim was an onerous process, regurgitating information already on the invoice. With Healthy Paws, all I had to do was submit the invoice, and they figured it out.

I cannot see any options the way I wanna see it

Don’t take you to do a insurance quote it just keeps returning you to the same Home Screen and ask the same questions

Joined Lemonade due to cheap price, few days ago, was hicieron of theft from vehicle. Filed claim, but the claim process was so horrendous, I felt like I was literally being interrogated, well, I was, as if they were trying to find an inconsistency or a flaw and not pay out. In light of all this insurance things going on, I decided to cancel and just pay a higher premium for an insurance that hopefully values me, I’ve heard good reviews about Lemonade, but to me, I didn’t feel comfortable at all. I just thought about a future instance where my home is unlivable, I’d thought of how much interrogation I’d go through. I’d for 3K they went all out, imagine if my home is unlivable and a claim for over 5K!? Nah, not worth it imo

Very easy to sign up, great affordable rates. Very intuitive to use, great front-end interface. Looking forward to bundling more products with Lemonade over time to save even more and make my life easier.

Originally had Metromile car insurance but it was bought out / switched to Lemonade. Absolutely terrible car insurance! Whether it is coverage (which jumped ridiculously high/tripled even tho there were no claims or changes) or roadside assistance (locked out of car, took 3 hours to get someone sent out even tho baby was locked in car, police ended up helping), I cannot recommend them at all. I price compared with other car insurance companies and got similar rates to when I was on Metromile. Lemonade price jumped from $120/mo to $410/mo! Cancelling my policy with them. Oh and they don’t allow you to schedule a cancellation or get prorated if a policy starts and you cancel a few days later. You have to cancel the exact day before

Update: Information worked out. Thank you @Maya. You made this work out. Below is just a history of the issue I underwent. Otherwise, thank you. They refuse to update my pet’s information based on the vet’s examination. They think the vet is wrong. The outdated information was put in originally by me. I am not a doctor, vet, or biologist of any sort. Because I am not a doctor, vet, or biologist of any sort, the information I put in did not match the proper medical tests. Yet Lemonade holds me as having more expertise then an actual vet who did actual medical tests. The vet is an expert. I am not. The vet knows more than me. Lemonade is very deceitful and hurtful.