Life Alive

I’ve been ordering off of Life Alive for well over a year. After the newest update, I can no longer enter my credit card information. It won’t auto fill like other apps do, I can’t copy my card information from my Wallet app, and when I go to type it in the app said it is wrong. Please just accept Apple Pay!

It logged me out and now it’s saying I have to create a new account instead of keeping my history of workplace orders. Why is that- it lost all of my order history. It will not let me setup a new account either

Tried to order and picked a time, but by the time I got to checkout the time was deemed too soon. No way to change the time except start over, so you basically have to guess what time they actually want you to put in when you start the order. It’s like they never even tested this app from a user perspective. Don’t bother to download it, it’s basically not functional (even though they constantly promote it).

The only thing good about the app is that it's superior to the website experience. Still buggy. Wouldn't allow me to save a favorite or submit feedback. Sucky overall.

Noticed that nearly all the reviews here are years old. I use this app once a week on average to order pickup. It works perfectly fine, better in fact than many of its kind. Selecting items and customizing are easy and clear - not at all what the 2 star raters said 3 years ago.

I can’t order delivery because it claims I haven’t defined a delivery rule (i.e. call me, leave at door, etc.). I keep adding my address and selecting a delivery rule and when it saves it omits the defined rule. Considering the cost of the food, I would expect a working app. The pick up option works fine but that’s not what I’m trying to do.

I’d like to be able to create an account on the app and add my credit card info. Therefore I don’t have to re-enter my credit card number every time I place an order.

Certain meals you can’t even order off the app. It’s there, but when you try to select it; it keeps giving you an error message. Also my order has been wrong on multiple occasions and discovered it was because the app was telling the kitchen to omit hummus, when I requested no such thing. Also frustrating that you can only add onto some of the dishes; like you can add onto the demi, but not the full. What’s up with that? And maybe allow more ordering of sides.

It’s been months since the opening of the Backbay location but that store is still not in the app. Ironically there’s a sign in the store that says you can order via the app/website.

Don’t see the option...