Lucy & Yak

Any L&Y keeps my daughter happy

Yet Again a Fantastic purchase of quality clothing !! A delight to buy items from Lucy and Yac

Just love everything to do with Lucy & yak clothing ,the style that come out all the time never gets boreing ,the fabric are so driffent ,the prices are good the quality is the best ,I shop mainly in the Cambridge lucky & yak shop and would just like to say the staff in there all go out off there way too help me & make me feel so chilled & alway happy to help running up & down the stairs to get the right size ,brilliant team your lucky to have amzing staff & I’m so lucky to have found lucky & yak at 60 years old I can dress with style thank you Suzie 🩷🌸🌼🤸‍♀️xx

I love the brand. I had an issue when checking out as the app would not let me amend my shipping option when logged in (I wanted delivery to store rather than my home address) When I worked out a way of fixing this it the jumped straight to processing the purchase without my being able to review everything.

I love this brand and the app is great. The only issue I have is that it won’t let me add anything to my wishlist, it just loads and loads and nothing happens! After deleting and reinstalling it hasn’t fixed, hopefully an update can fix this

Easy to use

Ethical, colourful, creative design. What more do you want?

The app is great. The website too. The quality of material and its provenance is very attractive to me. When I needed customer service I received a fast, friendly & positive response.

I love the brand but the app won’t load the rewards or favourites page no matter what I do. Seems very buggy to me.

It’s become increasingly clear in recent years that Lucy & Yak don’t care as much about customer satisfaction as much as they used to. The app seems a bit pointless and has multiple issues, despite the brand trying to insist that every customer use it. You often can’t use rewards vouchers at the same time as other offers, despite the app treating discount codes and voucher codes separately. I have just had a very difficult experience trying to use a points voucher as well as a discount code that ultimately lost L&Y business because I gave up on the offer and just bought a t-shirt and no additional items. The fact that rewards points can’t be refunded once transferred into vouchers is really irritating when using these vouchers becomes so frustrating that I want to give up on them. Additionally the ‘drops’ of popular items are always chaos and the larger sizes tend to go out of stock far faster, despite the brand never seeming to adjust stock levels accordingly to prepare for this. When expressing frustration with these systems on social media, the brand tend to delete comments or not approve posts, suggesting they have an awareness of these issues but don’t intend to fix them in any way. Not to mention that products are becoming more expensive whilst declining sharply in quality. I love the Lucy & Yak items I own, but I feel really discouraged from buying more in the future. It would be so nice for the brand to actually listen to customers like they used to, instead of focusing solely on growth and opening new shops. It feels like they don’t really care anymore, and this app is a huge extension of that.