Luxul ProWatch

App is useless. I can’t even open it on my iPhone. Can’t update firmwares shown within the App. Use Domotz. At least that works.

This has been one of the most disappointing pieces of software I’ve ever used. Now I can understand why most people are moving over to other platforms and equipment other than Luxul. Thank goodness I only have one client on this piece of software. But unfortunately, now I cannot even reset or update firmware on this clients equipment. Luxul used to be such a great name in the field of A/v ingraders. Not sure what happened to them. Can’t blame it on the pandemic.

If I could give this negative stars I would.

Once it starts crashing, the only fix is to delete it & re-download it. Come on Luxul get it together.

Web and App dont match the informations

This app and the “Pro Watch” service are absolutely worthless and mostly do not work. Been like this for years. Not worth the time to download and try to setup because it constantly forgets all of the settings you “save”. They must not hire actual software engineers to write this because it may be the worst software I have every come across. Sad for any sized company.

For a company like Luxul, I hoped it would be more reliable. It crashes most of the time. As a professional integrator, It frustrates me to use it most of the time because it keeps crashing. I can’t access my customers equipment to troubleshoot issues. I love Luxul equipment. I am just surprised they came up with such an unreliable app.

As of iOS 16.1.1 the App just crashes at launch. When it did work it was barely functional telling me there were firmware updates but no way to update, realized when I checked the web portal there actually were no firmware updates. Doesn’t follow any App standards. Just seems like it is just a web app vs a native app.

I started deploying luxul networks and Wi-Fi to give ‘em a try vs UniFi and others. I love their equipment and WAPs but this app is an abomination. It’s really disappointing. I hope you guys fix this app and the pro watch platform.

After updating Luxul firmware for my Luxul APs and Controller via the admin portal, I noticed the link to the Luxul ProWatch app and downloaded. While the app is a better user experience than the admin portal, the ProWatch IOS app incorrectly assesses the newest firmware version already installed and replaces it with a slightly older version. Upon installing Luxul ProWatch iOS and setting up, the app stated that my 5-Luxul units had new software updates available. The firmware on my 810 APs had already been updated to the current v8.3.2 via the admin portal. The IOS app then ‘updated’ the 810 AP firmware to an OLDER version that the IOS app deemed as current and stated that all firmware was current with no further updates available. However, the Luxul Firmware site clearly stated that v8.3.2 was the current version. Going back to the local admin portal on my Luxul network, the auto-update feature was able to re-update the firmware to the current version correcting the mistakes of the IOS ProWatch firmware update tool. Another issue is the mapping feature — the site dot based on the address entered is off by 1.5 miles despite the app drawing from Apple Maps, which displays my address position correctly. Coding appears sloppy on the Site Maps and Firmware upgrade functions. Given the current state of this app, you are better off using the local admin portal to manage + firmware update your Luxul network equipment as this app is pretty basic and flawed.