Luxul ProWatch

Don’t waste your time downloading. It just doesn’t work. Tried creating a site on the app and the web and it thought I was transferring ownership of the site. Extremely amateurish which is a telling sign of Luxul and their customer care. Don’t know how this app got past the Apple checking process.

Doesn’t work at all. Luxul equipment itself is pretty rubbish anyway, I had the misfortune of being forced to install it…never again!

Absolutely useless app. Won’t allow me to add devices or priority devices. Just searches for devices for 10 seconds, then the app shuts down! Waste of time.

App is useless. I can’t even open it on my iPhone. Can’t update firmwares shown within the App. Use Domotz. At least that works.

This has been one of the most disappointing pieces of software I’ve ever used. Now I can understand why most people are moving over to other platforms and equipment other than Luxul. Thank goodness I only have one client on this piece of software. But unfortunately, now I cannot even reset or update firmware on this clients equipment. Luxul used to be such a great name in the field of A/v ingraders. Not sure what happened to them. Can’t blame it on the pandemic.

If I could give this negative stars I would.

Once it starts crashing, the only fix is to delete it & re-download it. Come on Luxul get it together.

Web and App dont match the informations

This app and the “Pro Watch” service are absolutely worthless and mostly do not work. Been like this for years. Not worth the time to download and try to setup because it constantly forgets all of the settings you “save”. They must not hire actual software engineers to write this because it may be the worst software I have every come across. Sad for any sized company.

For a company like Luxul, I hoped it would be more reliable. It crashes most of the time. As a professional integrator, It frustrates me to use it most of the time because it keeps crashing. I can’t access my customers equipment to troubleshoot issues. I love Luxul equipment. I am just surprised they came up with such an unreliable app.