MadMuscles: Workouts & Diet

I enjoyed the work out

Amazing App… customized training plans. Ai and expert trainer’s tailored. Love it

They have refused to refund my subscription renewal right after it was paid. And after I contacted them they took few days to reply, saying it is FINAL they won’t do it. Funny afterwards I received a marketing email to renew the sub for fraction of the price. To their customer service: don’t reply with sugar coating your actions, you are thieves.

There is no way to just simply even cancel a subscription The plans are total waste that doesn’t work

I should have done more research before getting into this app. I bought into the promotional $15.19 (PayPal) 4-week exercise plan just yesterday. Turns out this is a monthly subscription that is automatically set up thru PayPal to do automatic monthly payments. During set up of your account, it directs you toward getting a personal trainer. The app doesn’t inform that this is an additional upcharge. I didn’t want the personal trainer and tried to bypass the personal trainer options. I was immediately charged via PayPal automatically, an additional $49.95. I contacted Mad Muscles and a quick reply from Stella showed a link on how to cancel the recurring monthly PayPal payments (which is difficult by the way). But now trying to get the $49.95 returned, I’ve been ignored. I deleted my account on the app and don’t trust using it as I’m sure there are other hidden upcharges that you don’t know about until after it is already paid via PayPal. I cannot speak to the value of the app content as I won’t use it now. Of course PayPal is no help, almost criminal in facilitating this type of scam. Mad Muscles is based in Cypress (not in the USA) so good luck with getting a refund. So as of right now, a day after getting this app, I am saying it’s a scam. I will update this review if I do in fact receive a refund.

Presented one price pointed but charged another. Cancellation process is difficult to process and navigate. (App says to cancel via app subscription, but you actually have to go to their website to cancel)

Tough to do especially when I thought I was signing up for the chair exercises.

I saw their ad in instagram and started filling everything: when they asked me to start paying I went ahead and chose one subscription. But then a minute later I get 3 notifications from my bank that they just took money for three subscriptions and not one. Then when I went to get support they keep sending me to a website and there is nothing to connect me to an agent in that website. So I don’t recommend it because it is a scam. I definitely would have put zero stars if I could.

I can see where consistency with this will help tremendously.

I regretfully bought this app before fully researching. I was looking for a program to guide my weightlifting. The suggested program is nothing but calisthenics. Buyer beware. They do not let you cancel if you are not pleased with the app or offer refunds. They do offer a 30 money back guarantee, but if you read the fine print it will take an act of congress for them to “approve” it.