Masafi

Doesn’t go past a full white blank screen.

Tried reinstalling on both iPad and iPhone but the signing process just gives an endless loop of ‘please wait’

When I click to pay by card at checkout, the link does not work and it just goes to order confirmed and nothing happens.

This worked for a little while. Then it logged me out and I cannot log in. It freezes with please wait at the login stage. I’ve tried reinstalling the app but no change.

As against original version it is now much improved and you can easily top up and place order. Would have given 4 star if i hadn't faced an issue this morning. Although payment was complete App was still showing in progress. Had to close and reopen App. Similarly when trying to place order for amount higher than bit cash balance of account, same thing. Better to show bit cash balance along side order and stop from proceeding. Keep improving!

Ridiculous signup process. None of the methods of registering work!

The app is incredibly difficult to use, unreliable and badly designed. We ended up getting multiple deliveries we hadn’t asked for. When we called customer service it took a long time to sort out the problem.

Website registration doesn't work (required field drop down won't load) so tried the app. Register via Facebook prompts Arabic login (from English app). Landmark drop down list is not up to date. Free text fields are quirky and once registration form is completed OTP is not received so unable to actually use the service. Typical poor user experience with no focus on app usability.

يفضل ان يكون الابليكشن باللغه العربي والانجليزيه

For the first few times my water was delivered punctually however it is ridiculous how many times I have to follow up and nobody can answer me. They ignore your messages, they say they will check your order and still nobody contacts you. Good water but absolutely terrible customer support.