Mayo Clinic

When I want to check messages, have a hard time finding messages. Liked the previous app much better, don’t like getting on this version

I can’t even log in. Was great when it was in working order.

Mayo Clinic is one of the best hospitals in the world. Their care and competence in medicine is why I’m a devoted patient. However, their app and IT systems have really been a drag. After the implemented multi-factor authentication the app has been nothing but problems. It’s never reliable and their online browser based system has also declined. It makes it hard to be a patient when I can’t access records or messaging with my provider. For example, I can’t login to any service today. Mayo IT, please do better.

Every time I’ve tried to check in online (15 mins) early I’ve had to wait even longer more like 10 mins early. Honestly, I don’t see why you can’t check in online within 30 minutes of appt! There are times that the dr/staff are running that far ahead of time and if you’re here they will see you! I would much rather check in on my phone than to deal with the kiosks and all the people and germs associated with them!

Please allow kiosk default user photo change via app. There is a profile photo taken of me from a kiosk in office that is appended to my user profile in the app, it is not of my choosing and there is no setting to alter.

Over half the time the app doesn’t work. It says that I “can’t schedule an appointment at this time” or “this page isn’t working at this time”. If it’s supposed to make it more convenient to schedule appointments through the app what’s the point if I can’t schedule through the app like I’m supposed to?? Try to view a statement?- page won’t load. Or when the page won’t load it kicks you back to the last page you were on.

Recent redesign makes app more difficult to use. Info hidden behind couple levels of menu. That should be designed for patients, not for geeks.

This app is slow, locks up and looks like its on its way to needing some more servers or inevitably failing/crashing.

This is a horrible app! First of all let me start off by saying The Mayo Clinic is the best medical facility in the world! All the people who work there are outstanding!! However the Mayo Clinic app that supports there services is just plain awful! The app itself is not user friendly or intuitive! Theres not a way I can describe all the ways it’s unfriendly and confusing to use using this form. One of the most annoying parts is once you sign up for the app and give them your email you will get repeated emails stating that you need to go to the app and retrieve a message or check in for an appointment or pay a bill. These messages are very frequent. What happens is you think you’ve missed something so you again log into the unfriendly app and clumsily navigate around it only to find out the new message is informing you to complete something you’ve already completed. I mean I’ll get a reminder message on my email telling me I’ve got a new message or a new task to complete on the app only to eventually find out I’ve already completed or read the message over a week ago in the past. This happens repeatedly!! You would think whatever program that is sending out the email notifications would be connected to the app but they are not! You would think that a medical facility would hire a app builder that could design a easy to use and understand app but that’s not the case either! Strange how a world renowned medical facility like the Mayo Clinic would have a app that so poorly represents its organization. Sigh.

Once the session times out, the app goes into a loop and does not move forward. There is no way to log in unless you delete the app. Faced this problem everyday for last 4-5 days.