Mayo Clinic

I have come from India to have my check ups done here at Mayo Rochester Minnesota. Mayo’s online app is one of the best I have ever seen. This is extremely helpful and keeps you minute to minute information about your reports, test results, your appointments, your interactions with care team and virtually every thing that a person is looking for. Amazing app. Additionally it is also giving very useful information about how to remain healthy. My entire experience so far at Mayo is wonderful. Aniket Chopra

More videos should be added for medical students

When I want to check messages, have a hard time finding messages. Liked the previous app much better, don’t like getting on this version

I can’t even log in. Was great when it was in working order.

Mayo Clinic is one of the best hospitals in the world. Their care and competence in medicine is why I’m a devoted patient. However, their app and IT systems have really been a drag. After the implemented multi-factor authentication the app has been nothing but problems. It’s never reliable and their online browser based system has also declined. It makes it hard to be a patient when I can’t access records or messaging with my provider. For example, I can’t login to any service today. Mayo IT, please do better.

Every time I’ve tried to check in online (15 mins) early I’ve had to wait even longer more like 10 mins early. Honestly, I don’t see why you can’t check in online within 30 minutes of appt! There are times that the dr/staff are running that far ahead of time and if you’re here they will see you! I would much rather check in on my phone than to deal with the kiosks and all the people and germs associated with them!

Please allow kiosk default user photo change via app. There is a profile photo taken of me from a kiosk in office that is appended to my user profile in the app, it is not of my choosing and there is no setting to alter.

Over half the time the app doesn’t work. It says that I “can’t schedule an appointment at this time” or “this page isn’t working at this time”. If it’s supposed to make it more convenient to schedule appointments through the app what’s the point if I can’t schedule through the app like I’m supposed to?? Try to view a statement?- page won’t load. Or when the page won’t load it kicks you back to the last page you were on.

Recent redesign makes app more difficult to use. Info hidden behind couple levels of menu. That should be designed for patients, not for geeks.

This app is slow, locks up and looks like its on its way to needing some more servers or inevitably failing/crashing.