Midland Bluebird

Shows fake buses that never show up, always late, really bad service, rude drivers, I’m moving to a different service soon

Incompetent fools!

This is a great tool. I can go for a bus with more confidence that it will actually turn up.

This app is really good just some times the time glitches and you miss your bus.it’s pretty good doesn’t happen much

Bus drivers are really kind some funny and they all ways get you to your stop safe and sound

Why is it never on time?? The bus I try to get most nights 18:49 is always late! I’m literally trying to get this bus to work and it’s actually ridiculous the amount of times I’ve had to phone to be picked up. Please do better especially since you seem to have put up these posting claiming better timings??

Since selling my car I’m using the bus service now. I’m delighted with the service. generally always on time. Your drivers are very polite and the buses are always clean and tidy. The only comment I would make is that I fail to understand why the old Falkirk bus station isn’t brought back into service whilst major works are being carried out in Newmarket St.

this bus company is a straight up joke and none of there buses ever show up, they’re app is glitchy when i try to see where my bus is it tells me the wrong place

I hate to be the person writing a bad review and sincerely wish I could be commending McGill’s and their app but unfortunately not. So here goes… The timing and actual arrival time of buses is completely ridiculous, that’s if one even turns up at all. The fact that we can track buses on the map via GPS (which itself is shocking but I will get to that), yet cannot be informed when a bus will not be arriving, is beyond me. A lot of people rely on this service for work and other reasons, but I can only think of a very few select times that I actually have arrived at my destination on time. When checking the journey planner, you can see the time difference of when a bus will arrive compared to the actual supposed time of arrival. Once the clock goes past the time of arrival, there’s no way of checking anymore what time the bus will turn up at. As for the GPS tracker, I honestly though after First Bus it couldn’t get any worse but here I am being proven wrong. I can understand not to expect 100% accuracy with this sort of thing but at least some consistency would be great. One minute when I’m checking where the bus is at, the GPS will either put the bus further behind or forward than it actually is, leaving myself and others extremely confused as to where the bus actually is. This is absolutely infuriating and I have missed several buses in a row because of it. I’m sorry to leave such a bad review, but I do hope that this gives some insight into specific areas that your company needs to improve on. It feels like a never ending nightmare having to deal with the bus situation and I also hope that some of these issues will be taken on board and being optimistic, hopefully fixed too. I unfortunately have no other way of travelling to and fro work, so I say this for myself and any others struggling with the same issue.

I hate the new app, every time I try to look for my bus to see when it will be here it crashes shows errors like ‘we couldn’t get the timetable’ like the old app from first bus was so much better. Like I can’t even access my usual buses without having to come out of the app multiple times just to be greeted with the same messages.