Mindbody Business

This app is an absolute nightmare. I genuinely cannot understand how MindBody has the audacity to call itself functional. The interface is clunky, outdated, and feels like it was designed in the Stone Age. Trying to book an appointment or manage anything is a full-time job. It glitches, freezes, and kicks you out constantly. And don’t even get me started on the login process—it’s like a labyrinth of frustration that leads to nowhere. For an app that’s supposed to make life easier, it does the exact opposite. It’s so bad that I’d rather call places and schedule appointments manually like it’s the nineties. Truly offensive that this app exists in twenty twenty-four and charges businesses a premium for this level of mediocrity. Save your time, your sanity, and your money. Run far, far away.

We’ve used Mindbody for our fitness and massage clients for over a year now. Because their builds me system is made from multiple parts that they’ve pieced together over the years, things don’t communicate well and we’ve had nearly daily issues. Clients buying a package and not being able to apply it to classes; clients paying in the app and us not being able to see that they’ve paid even though it shows on their banking statement; classes not being live; coaches not able to see how many people are registered for a class. The list goes on. And when we just tried to cancel, we were told that our annual subscription just renewed (without any reminder or heads up) and we are stuck paying another 12 months of this crappy program despite transferring all of our services to another system. We will not be utilizing MindBody at all and we’re still having to pay them. Just feels like they’re pulling one over on us and as a business owner I would never do this to a client. Mindbody is not a trustworthy company and their system is pretty awful if you pride yourself on being by able to provide a quality experience for your clients.

I was missing thousands of dollars multiple times and I had to advocate for myself to find my money and answers. They conveniently called it a “bug” everytime. Horrible customer service, and lying!!! Don’t make the same mistake I did!

Only good for an overview of your business. Use the Desktop website for any real work.

This app is pretty usefull, but as with people always could be improving. To be able to do SOAP notes in the app would be so helpful. Currently having to go to the link in the app, then login on the browser, then wait to get to appointments and THEN tap on SOAP takes up what precious time that I have in between appointments. Please Let the IT team integrate this feature sooner rather than later.

The app is garbage. The support is even worse.

I am an assistant manager of a dance studio and I thought this app was ready for 2020 in 2019. And it has allowed us to manage our client base and space remotely very well. But we ran into one almost disaster twice in the last 2 weeks. In the app, you can only see 4 columns of teachers/classes. What happens when you have 5? You almost double book a space is what. Even when we turn our phones to landscape you can only see 4 columns for each day. This is a 4 star deduction until it is fixed.

I’m honored to tell you and the staff that makes you a great company to work with a blessing. Your company allows us on a daily basis to provide operational excellence to our customers here in Kern county. I’m proud to say each and every morning I can count on you all to help me turn a Monday into a Friday. Your second to none reliability to help all of us at CapK is awesome. WELL DONE TO YOU ALL. If I may say in a funny way,,, you help me make it look like I know what I’m doing..!! HaHaHa, Thank you so much and prosper in all you do..

Literally broke the app, it crashes upon opening

The app is constantly crashing and logging me out. Then making me reset my password constantly, I’m starting to run out of passwords. Just a sloppy app with tons of bugs and crashes