Mindbody Business

Useless to me, shows me how many clients I have but not the times they booked in !!!

I'm the client of Mindbody software but I can't use this application. I made an attempt to contact them many times for helping me but nobody has given me a response from an email even I contacted them from Live chat, It took so long time for waiting a queue (around 1 hr.) and they also can't help me before leaving me due to ending of their shift without solving my issue. Thanks for your service.

Didn't like it before their latest update! Now it's brilliant!!

Yes good!!!

This app is an absolute nightmare. I genuinely cannot understand how MindBody has the audacity to call itself functional. The interface is clunky, outdated, and feels like it was designed in the Stone Age. Trying to book an appointment or manage anything is a full-time job. It glitches, freezes, and kicks you out constantly. And don’t even get me started on the login process—it’s like a labyrinth of frustration that leads to nowhere. For an app that’s supposed to make life easier, it does the exact opposite. It’s so bad that I’d rather call places and schedule appointments manually like it’s the nineties. Truly offensive that this app exists in twenty twenty-four and charges businesses a premium for this level of mediocrity. Save your time, your sanity, and your money. Run far, far away.

We’ve used Mindbody for our fitness and massage clients for over a year now. Because their builds me system is made from multiple parts that they’ve pieced together over the years, things don’t communicate well and we’ve had nearly daily issues. Clients buying a package and not being able to apply it to classes; clients paying in the app and us not being able to see that they’ve paid even though it shows on their banking statement; classes not being live; coaches not able to see how many people are registered for a class. The list goes on. And when we just tried to cancel, we were told that our annual subscription just renewed (without any reminder or heads up) and we are stuck paying another 12 months of this crappy program despite transferring all of our services to another system. We will not be utilizing MindBody at all and we’re still having to pay them. Just feels like they’re pulling one over on us and as a business owner I would never do this to a client. Mindbody is not a trustworthy company and their system is pretty awful if you pride yourself on being by able to provide a quality experience for your clients.

I was missing thousands of dollars multiple times and I had to advocate for myself to find my money and answers. They conveniently called it a “bug” everytime. Horrible customer service, and lying!!! Don’t make the same mistake I did!

Only good for an overview of your business. Use the Desktop website for any real work.

This app is pretty usefull, but as with people always could be improving. To be able to do SOAP notes in the app would be so helpful. Currently having to go to the link in the app, then login on the browser, then wait to get to appointments and THEN tap on SOAP takes up what precious time that I have in between appointments. Please Let the IT team integrate this feature sooner rather than later.

The app is garbage. The support is even worse.