MTN

I can’t login into the app is not working

The latest update broke the app. It freezes on the start-up screen

Tried on multiple iOS devices, the app doesn't allow for self-RICA. The photos you take (selfie and of your ID) are all stretched and won't allow you past next step. Customer support was unable to help, so, since I'm abroad (and can't visit a store) my phone number will be lost.

The worst app, after every update something els does not work. This is the 3rd time the email my statement does not work in 18 months. You are a service provider!

I just get a yellow screen with the MTN logo on it when I open the app. Boggles the mind that a company as large as MTN is unable to produce a functioning app.

next time i come to SA i’ll be using Vodacom again. constant spam texts, calls and even system messages are an unbelievable nuisance.

Before one could pay your bill by credit card. The process has now changed. Now if you do so MTN stores your credit card details and only in the T&Cs they tell you that you are actually creating a mobile wallet profile MOMO. Cannot pay unless you have a wallet with them.

When trying to change the Spend Limit on MTN APP it just stuck on the same screen and says processing. Please fix this functionality. You are going to be push your customers to Vodacom or MNO’s

The functionality of the MTN App is poor. Currently it doesn’t connect and says “check internet connection”. I have an excellent 100/98 connection over fibre! If you have two numbers on your account the primary number can’t check balances on the secondary number without the secondary number having to give the primary their OTP - so you both have to be in the same vicinity which is useless. With all their resources MTN could be doing a LOT better!

My sim is in my laptop. I have the MTN app installed on my phone. Since the app update, every time you open the app, you have to enter the mobile number and then you receive an sms. I can’t receive sms’s on my laptop so I have to put the sim card into a phone. If you close the app and open it again 2s later, I have to repeat the process. The log in procedure was not thought through correctly and is outright pathetic. They have messed this app up!