My Aetna Supplemental

When attempting to upload documents to my claim I get a blank page after selecting the specific claim. Very frustrating!! Had to call AETNA supplemental and email the documents. Why have the app? Useless!!

This app is consistently slow to load you info on a claim if it does so at all. When you do get it loaded, information is sparse at best. I have to end up on the phone with a rep to get any real update.

Same thing happened to me. 4 night stay was submitted as OBSERVATION with NO diagnosis stated. The insurance company stated the Hospital was at fault for submitting as above. I tried to get it overturned several times with the insurance, hospital, drs. No luck. Just make sure going forward your hospital stay is submitted with an actual medical diagnosis and treatment…. Observation stays are WRONG and only reimbursed by insurance at 100.00 or so Rest ( almost 4,000) was out of pocket for me.

I’ve reset my password several times and it never lets me reset from the app. I get to the password page and get stuck. I follow the password restrictions, 10 characters, one capital, one lower, no symbols and a number. Doesn’t work.

The app moves slow and flat out doesn’t load pending claims so that you can view them. It also doesn’t allow you to go to documents and upload any files to support your claim. They then claim that it takes 24-48 hrs to update the claim when you email documents. After calling several times and sending the claim documents 3 times, they finally paid a small portion of the claim worth. It seems that every process involving Aetna is slowed down to keep from paying out claims. Stay away from this company!

I try to look at my claims, and when I click on them they are BLANK!!!

Makes it very difficult to get required forms uploaded or view claim status on any pending claims app just goes blank and continues to load in a loop to blank page. Terrible support.

I have a claim showing Pending for 12 business days. Every day I check to see the progress and when I expand the view - it’s blank! I also tried to use the chat feature. I can’t see anything I’m typing and when I hit sent it doesn’t display in the screen and I get no response. It says it’s compatible with an iPhone but clear it’s not. The claim before this one was only processed for one day. It finally showed completed and showed me what I was getting paid on. It showed 3 things. The amounts didn’t match what I was paid. So I logged in thru my computer and 4 things were paid. Absolutely worthless app except to maybe file a claim and even that is iffy and you might not get fully paid.

Every time I try to submit online I get an error message. I am trying to submit two claims and one was successful and the other is not. Unfortunately I won’t be able to submit another claim today.

The app needs development and improvement - Landscape view on iPad - More up to date screen display of questions. - Icons and overall user interface doesn’t have a good feel and look.