My Aetna Supplemental

I try to look at my claims, and when I click on them they are BLANK!!!

Makes it very difficult to get required forms uploaded or view claim status on any pending claims app just goes blank and continues to load in a loop to blank page. Terrible support.

I have a claim showing Pending for 12 business days. Every day I check to see the progress and when I expand the view - it’s blank! I also tried to use the chat feature. I can’t see anything I’m typing and when I hit sent it doesn’t display in the screen and I get no response. It says it’s compatible with an iPhone but clear it’s not. The claim before this one was only processed for one day. It finally showed completed and showed me what I was getting paid on. It showed 3 things. The amounts didn’t match what I was paid. So I logged in thru my computer and 4 things were paid. Absolutely worthless app except to maybe file a claim and even that is iffy and you might not get fully paid.

Every time I try to submit online I get an error message. I am trying to submit two claims and one was successful and the other is not. Unfortunately I won’t be able to submit another claim today.

There is an arrow below the status of the claim. When you press the arrow - the screen is blank. It should tell me something about my claim and an expected date it will be completed. Pretty much worthless for this feature. Haven’t tried to submit a claim through the app so not sure how that functions.

The app needs development and improvement - Landscape view on iPad - More up to date screen display of questions. - Icons and overall user interface doesn’t have a good feel and look.

Thanks for always there for me

App UI is outdated. FaceID doesn't work. For a company that brings in 90billion in revenue a year should be able to afford an upgrade

Very good derive all questions from me are answered. Thanks!!

Daughter had a 4 night stay in an in-network facility. Have paid for this plan for few years, was only paid $100. This extra insurance coverage is a JOKE. I do not recommend anyone purchasing as it will not pay out for time spent in hospital. They claimed the stay was for observation, but it was for pain management. Had CT Scans, blood work, etc. they claimed was for observation and would only pay out $100. If this is the case, all hospital stays could be claimed as “OBSERVATION”. Just don’t recommend this insurance unless they make good on their claims to help with expenses incurred for a four night stay in a hospital. This site does not help and neither do the people you have to speak with at AETNA that have trouble speaking English clear enough for people to understand. I’m starting to see why this insurance isn’t accepted everywhere. Also have trouble finding in network providers (who are reputable) in my area. If AETNA correct the claim and compensates based off of a 4 night in hospital stay, I will revise this review to reflect their correction.