myClubs

- Should be possible to set a radius and only show courses near me. Maybe also set a time filter - the discovery tab isn’t that good and you have to do research outside of the app - not enough photos of the studios, maybe link google maps page? - the credit system - I hate it. When I have a good time I sometimes would like to do more, but I never do because I‘m scared I‘m gonna loose credits I stoped using the app because it stresses me out

Studios give priority to people booking directly which makes it impossible to book a class in the morning, over lunch, after work or on weekends. Credits expire at the end of the month, making you loose money even if you would have like to attend classes.

Got lured in with a special offer. Due to technical issues with their app, I didn’t receive the link for an online class and I got locked out of the app entirely and could not redeem 3 out of 4 classes for the month. They refused to refund me. They further refused to terminate my membership with immediate effect, charging me full price for a second month even though I had a discount as a reward for a friend who joined.

There is a bug since the latest adjustments which makes the app useless for most of its use cases. I‘ve tried to raise it but it seems the person I speak to is not an IT person. btw why did my comment got deleted that i wrote a week? because i complained that i lost chf 80.- because if this bug?

You will automatically sign up for a membership and they will prolong your membership without saying it. To cancel your membership you need to go through the chatbot…quite unnatural and sneaky approach

Venues give priority to booking outside of the app. So its difficult to spend the monthly visits

It‘s impossible to book classes on w-ends. Tried multiple times to book a class on a w-end, but they never get confirmed. I don‘t care if it‘s the sports club to confirm or your team: if I buy credits and would like to attend the class, I expect a seamless process! Skipped classes already multiple times bcs of your poor support. Even classes I tried to book on Friday evening for a session held on Sunday!

Myclubs is like hotel California — you can check out but you can never leave. Canceling your membership is not straightforward and their customer support is not helpful. Barely saves any money.

I like the app and its idea. If I could make an enhancement I would suggest that in the landing page only nearvy courses are visible. E.g. I‘ve selected Zurich as homebase in my settings but always have courses in Geneva shown to me. Another one would be to add more transparency when exactly the cresits get uploaded. I was told the firet of the month but a specific time so often either enter before or after the credits are gone already.

Just purchased 10 entries and get an error message when I want to load them on my account. And no customer assistance or hotline to help, just a robot. Never ever again