Fixed issue
I’m still giving it 1 star because I’m seeing this same review everywhere that people can’t access it anymore, says issues, connect to internet, I had this same issue, raised it with them and there support system was not helpful, I just deleted the app and reinstalled it and it went through the tutorial of the app again and works now, but people have been having this issue all 2024 and my gov never addressed it or told people a quick fix is to uninstall and reinstall, so I hope this helps people and that it fixes the issue for you aswell