myHenner

Unfortunately not reliable at all. Never able to enter reimbursements because there is a glitch.

Do the developers realise that when there is a request for supporting documents there is no way to identify which claim it is - other than the $ amount of the claim. During submissions I have to label the claim, label the attachments, name the claimant, upload attachments. And absolutely none of this is visible when Henner come back requesting more supporting documentation. How do I know which claim you are referring to? It could be so much easier…….

Claim currently locked because country field does not work Application starts takes ages to open (when it works… about 2 out of 3 times depending on days) Access to claims and reports not available when additional information is requested and therefore cannot access to the initial claim details Still asking for « paper copies » whereas most practitioners / doctors / hospitals now only do pdf invoicing by emails! But you re still required to print and send a paper copy across the world (may get lost or take 2/3 months ) to arrive and get processed. That’s not great especially when those relates to big amounts and you can stay short for prolonged period because direct invoicing agreement is taking months, and when agreed land in some issues (had a case where money got transferred to wrong entity and it took 9 months to resolve - although not related to the app directly) Else working ok

The new design of the app is very nice

Trop lent Manque d ergonomie

Appli marche bien, mais trop envahissant Demande trop de temps l’envoi par courrier était beaucoup beaucoup plus simple !

When typing, new password / confirm password dialogue boxes not visible, as covered by on screen keyboard, so had to hazard a guess that characters were being typed in correctly! Luckily both could be checked together before confirming them :-)

Appli très lente. Il faut s’armer de patience dès la connexion, qu’on soit en 5G ou sur wifi/fibre. Parfois (comme depuis 3 jours), l’historique des remboursements disparaît. Parfois, il est impossible de soumettre une facture. Les case à cocher/remplir ne sont plus accessibles.

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Je suis très satisfait et remercie l‘équipe de Henner.