myLuminareHealth

This seems like an afterthought app that’s really just a web interface that’s already horrible.

I can’t even get my ID card or recent claims to load when needed. Just the “circle of death” keeps spinning and “loading”

Would give 0 stars if I could. The app is basically useless, all it does it says it is “loading” when you try to click on something but basically loads forever so you can’t use any function on it. This needs to be fixed as I would like to access my health insurance information on my phone, and I am stuck using it since this is the only option I have to try to access this information on a mobile app.

Just downloaded the app and have attempted new signs to register. Every time I leave the app to check the authentication process in my email or cell phone. The app must be restarted. It’s been a vicious loop for 10 attempts now.

The app never works. I want to save my medical card to my Apple wallet and I’m unable to. It also never works. Everything take forever to load not useful at all.

None of the hyperlinks work when trying to find a provider. This app is NOT user friendly. I’m not impressed with any of the features and I’m irritated I have to use this. Customer service/help buttons are no help either.

The app seems to have been designed in 1992 and never updated. Same for the benefits comapny.

Allow your members to add their insurance card to Apple wallet.

The app shows a splash screen and then freezes on iPad. On iPhone, I try to find my username and it takes me to web page that doesn't load. I can't believe my employer cannot find a decent company to manage our health care insurance. This is the worst!

Horrible app! NONE of the features work. I’m trying to find a provider and it won’t allow me to change the zip code from the automated one they have as an example. When trying to use the member tab, nothing loads. I pay so much for insurance to not be able to use a functioning app.