mymobility Patient App

Needs a lot of work. I would think this was a beta, but it’s been around multiple years, so that’s not likely. One problem is that you can’t review your history easily. They display the last 5 days, but no more. Of course, it’s based on the iPhone health app, so you can get the same health data that way. 5-day averages of steps are slightly off. 5 day averages of walking sessions are absurdly wrong (my average number of walking sessions is either 1 or 14. It’s not even possible to go from a 5-day average of 14 to a 5-day average of 1 in 1 day, unless they are using negative walking sessions!) The app is excessively controlling - the exercises only appear when it is time for you to do them, then disappear. This is to keep you from doing too many, apparently, as if you can’t remember what you’ve been doing day after day. Also, I was told - but I’m not sure I believe this - that it won’t track you after you have walked too much - to keep you from walking too much. Seems to me keeping an accurate record is more important than keeping you from exercising too much.

I’m preparing for my surgery in 3 days. I’ve had annoying my mobility app send me texts everyday that are impossible to complete. Considering I’m do for surgery, the last thing I need is to have something so ridiculous to deal with.

Having had 2 hip replacements one with access to this app and one without I see the good in giving patients something to reference in their pocket. But for hip replacement it seems the youngest data entered is for under 66 years old and does not take enough into account for past physical abilities. I am currently 18 days post top and about 2 weeks ahead of the schedule assigned to me.

This app is most often used by by patients having knee or hip replacements and a large number are Senior Citizens on fixed incomes. The app says it supports iOS 15 or above. My phone is on iOS 15.7.9 and it says my phone is NOT COMPATIBLE ! Worse yet Zimmer’s website says iOS 14+. I am not only a senior, but had 4 knee surgeries in the past 2 yrs and could not work. My phone works great, I can’t see buying a new phone just for this app. And the so called web app doesn’t collect any real data ( steps, heart rate, etc) where my phone and watch do. I am not going to be tied to a computer during recovery or buy a phone I can’t afford and don’t want.

I have to spend thousands on a new IPhone to support this app? Don’t think that’s going to happen. Enjoyed it while accessible. Good-bye!

I am very pleased with the app. And I’m normally not one to fiddle with too many different applications. Postsurgical this thing has been a lifesaver. I like being able to follow care plans, contact support through messages, and especially enjoy the step counter! Yes, it’s buggy. I’m sure it’ll be resolved

Bad enough you have to come up with another password, but then it asked for a pin #. Then it wants other codes or numbers. Too confusing for me!

I’ve downloaded the app and have tried activating my account several times. The code is never sent to my phone so I can verify my account. I’ve emailed support, for them to tell me what I’ve already done. Super frustrating. And the responses here saying how important mymobility is to them is even more frustrating, when there is no communication. I don’t have time, nor do I want to, spend any more time with calling and being on hold to fix a problem, clearly on the apps end technically. Seeing other people with the same frustration in the app reviews should be a tell, this needs to be addressed and fixed.

Mymobility was working great until I did an update. Now it’s completely frozen. I tap on everything and nothing will open. My surgery is on March 6th and I NEED this app to work properly. Can you help me? Best Regards, Terri Merchant

I have not had any technical problems with using the app. Face recognition works great, although I hate that it logs out instead op remaining open. There’s no sensitive info so why? My biggest gripe is that I am following the exercises exactly as described and for the life of me it NEVER will give me 100%. I am a person who hates exercise and needs lots of encouragement, and this makes me feel like a failure. My emotions are already a mess because of the pain I’m in, being nervous about the surgery, not to mention the stress I am under at work. I am trying my best to follow orders so my recovery be be a success. Either this needs to be adjusted or a better explanation of how to get 100% is a must. This “reps divided by time divided by your date of birth and how many times you curse” doesn’t make any sense at all. Please say “ this is how many reps, how many second you hold and it should take you x-amount of time to complete = 100%”