MyNavia App

iphone app doesn’t work website doesn’t work on iphone website doesn’t work on mac website does work on PC. the lack of functionality in the app and non-pc web browsers is not just annoying but also obliterates any confidence in the company as a whole. 100% moving my money as soon as possible.

I can't believe how many times I have to upload same receipt for reimbursement. Navia could use AI and replace the human workers as they couldn't even find date in the receipt. Why do I need to highlight/circle the date and amount every time for approval

I’m using the exact log in info that I use for the site (it’s saved in my keychain) but still can’t log in. The mobile site is also poorly designed as some buttons just don’t work, like the one for “denied claims” which is a pretty important one. Claim submission is a headache. I’ve taken to just calling for every thing, which is fine, but much less convenient as I function on nightshift hours.

Should be able to give negative stars. The app is poorly designed as well as the website. This app is forced on me by my company or else I would never do business with this company.

You need to hire me to fix the bugs and make this app a real working and functioning tool. I can provide you with great service and fix the app and make customers happy with using the app which will clear up a lot of the callers. Thank you!

Just installed it. But can not find how to submit a claim and this is solely purpose I install this app.

There is. Facial Recognition toggle but it doesn’t do anything. I haven’t tried enough of the app to know if the other reported problems are real but I assume they are.

According to the App Store, this app was [finally] updated four days ago after a year of neglect (it’s currently March 2024), and despite the option to use Face ID still appearing in the app settings, it doesn’t work. The app also doesn’t identify itself to password managers, so it’s a pain to log into. Please make it user-friendly… if that means hiring a developer who knows what they’re doing, please do that. It’s 2024…

Does not accept my Secure Access WA login info. I cannot login to this app.

Am I biased.. because I’m an employee?? Yes.. lolol but we deserve more than 1 star 😭 Navia is a family owned company that has been around for a very long time. The company has good values and treats employees well ♥️ our developers and all departments work very hard to provide for our participants/customers. I’ve never worked a job before that had managers who are willing to work with you if you’re struggling with things like your metrics. I can’t speak for employees on other teams, but my manager has been amazing! All the upper management that I’m under has been. (I know this review should be on something like Glassdoor, Indeed, etc. lolol but I feel like it’s important for participants to know 🤣 because a lot of the app reviews are regarding our CS team) At most CS jobs, if you struggle one week or have an off day, most leadership will just scold you.. or micromanage.. or go on a power trip and talk down to you like you’re 🗑️. I’ve actually never worked a ‘customer service’ job that WASN'T that way. Not at Navia 🥺 you truly feel those ‘family owned’ values and I’ve just really appreciated it while working here!! Advocating for and educating our participants is HUGE in this position. And I really feel like we do our absolute best to do so. Of course, we’re dealing with tax-free funds and IRS regulations.. so there are going to be scenarios where we have to deliver bad news to people.. it’s 100% what I dislike most about this job.. and I wish people would know that it’s just as painful for us as it is for you 😭 Okay anyways.. lol again, this might not be the best place for this review 🤣 but I know all our departments work very hard! That goes for our Tech team/app developers as well. I feel like some of these reviews just aren’t warranted 🥲 if you’re having login troubles- give CS a call!! ♥️ (seems like most reviews mention login trouble) I’ve never received a call where I couldn’t get somebody logged in! We’re always happy to help and that’s def gotta be our most common call 🥰 it’s the most common, and the easiest!