MyNOVEC

Tried to report a power outage and it redirected me to the NOVEC website on my browser. Then it’s a labyrinth to try and get to the page to report it. Also kept telling me NO CREDENTIALS but I had to log in to get to that point. If I could switch to Dominion I would.

What is the point of this app if it can’t be used to report a power outage quickly? I tried reporting a power outage via the website, and the page loads some kind of sub page with a large blue spinning circle ad infinitum. I was unable to report the outage so I downloaded the iphone app despite the horrendous reviews. The app works well enough and now I can access my usage on a mobile device, but honestly why even bother to develop the app if it doesn’t provide any usage beyond or equal to the website? There should be a giant button in the app to report an outage - this will provide the company more real-time feedback. I can check my power usage from the website, so I guess this app is useless. …also if I managed to simply fail to see a “report an outage” button in the app, please let me know!

Recent update, now no usage data will load- current out historical in the app.

This never should have been put up on the public App Store. When you click most things it just opens up a page in safari (which in itself is dumb because IOS apps can embed a web view). Sometimes when that happens Safari pops up a dialog suggesting you download the app! It occasionally doesn’t even open up the page related to what you were asking for. The coop should refuse to pay whoever developed this.

If you are struggling to log into the worst app ever made that is novec power. Consider logging into the website like you used to do before all this nonsense. Don’t let them redirect you to the app. X out of that redirect and pay on the website. And novec stop redirecting people to something more difficult to use.

The app doesn’t work, email sign in not available. They stopped collecting auto pay and now all of a sudden saying I’m behind on my payment. . These guys are running this company like a joke . No one picks up phone either

This app barely works on my iPhone 12. Screen is hard to read and text is out of alignment. In addition, the roll out was awful. My auto payments with the old app were discontinued, but I did not get a notification to use this new app until I was 3 months behind. What a mess!!

Why is this still broken?

I have never had as much trouble from a utility company as from novec. The app gets locked on various screens and needs to be force quit. They should have put the money towards decent customer service instead of this waste of time.

I keep seeing 2FA pin notifications every night even when I have logged out of my app. Is this a glitch or is someone trying to hack into my account? It also takes awfully long at times to log into the app.