myTNB

Very slow to load and can no longer see my balances or pay outstanding bill. This app used to be good. Now useless sadly.

Used to work but no more.

Updated to latest version and upon load says oops something went wrong. Just wish they would test the app before releasing an update

Cannot be even used to pay my TNB bills. Does not work and load.

As above.

If another utility company is used as benchmark, TNB would looked into what makes a utility company apps decent. Please add download historical bills as a feature. This is a necessity nowadays. Thanks, i have to remove and add accounts again cause maybe it was added before this feature was there

Title said it all. iOS 13 After update and reinstall not working

APP will not allow you to register unless you have a local number. In 2019, if a major company like TNB cannot even accommodate overseas numbers for their customer care functions, it says a lot about the low quality of operations and/or the low quality of the app developers they choose. Especially since 1 300 88 5454 won’t accept calls from overseas either.

Good and easy app to use. Just key in the name and IC number, and the app did the rest to pull all the relevant account information. Simply wonderful. No more hassle to find out the account number. No no more need for an actual paper bill. You can find out the status of an account right from the app. And you can pay direct from the app. Futher, the all is snappy with no lag. Clean, simple, beautiful and easy to navigate user interface. Well done TNB. You have my gratitude.

First of all, why there is only phone version app and there ain’t any iPad or tablet version of this app ? Second of all, it will be okay to have minimum characters for a password, but WHY do you need to maximum the characters of a password ? Don’t you think it is so silly to limit maximum characters of a password ? Please have your developer to change the password’s maximum characters to NONE.