MyWheels - Auto huren

but too few cars in Almere

First off, my experience is completely terrible from start to drop off for every sense. Dont spend time on this company. I will miss Amber! Here my remarks: - while trying to book, app is asking payment without knowing how much i will drive! Why i am paying this much which you dont know where i am driving? I paid first payment, but still kept asking additional charge, which i didnt understand but still it was not booked!!! This made me feel like scam!! I had to pay 2 times to be able to boom the car! - car is very dirty! Even there was a a part of tree branch and leafs in it. Never seen such thing - drop of locations are limited? Really didn’t understand, app is not clear. Even it didn’t ask where i need to drop off in the first place. But at the end, it asked me to drop off where i picked. Come on! - i need to call customer service and waited for 15 minutes. If you want to spend your time for nothing you can wait them. Since after 15mins they didnt help. - charging was not working… customer service asked me to call charging service. This never happened to me when i was using Amber. Even car was charged %60 already and they told me that it should be at least %80 to be able leave it without charging. This is not flexible, why would i use this next time! - charging was not working and i had to solve it with charging company. As far as understand it is because of this car related. Because charging company person’s advises were all related with car not station. So dont use these car. They are not stable. I spent 1hour to solve car problems. - the last point, this is waaaay expensive. Better to walk or find a taxi. Taxi is cheaper.

A terrible experience in every sense of the word. Customer service is very bad. The signup and approval process is the same. Don't waste your valuable time on this app

I am a Turkish citizen, but I have a Dutch driver's license. I installed the application, created an account. I scanned my driver's license. Just when I was planning a trip, the app deactivated my account. They didn't send any explanation mail. It is also impossible to reach them by phone. By chance, when I was looking at my information, I noticed that my driver's license number and expiration date were incorrect. But I don't think this is a rare occurrence. I created three separate accounts, had all three scan the same driver's license, and all three showed an incorrect number or expiration date. This is not normal. Such a disappointment!

If you dont have eu, states, canada or australia driving license , dont download the app. I can rent car from sixt, hertz vs big rental companies with my turkish driving license, but not with this guys. I dont know why. So if you are not in that list dont waste your time with this app. :) ( i did, sadly!)

They have deactivated my account before I started to use it (but after they got my payment detail) supposedly I should have received an explanatory email about the specific reason but nothing. I tried to contact customer service and 5 days later I received a generic email with all possible reasons. Since they couldn’t bother to reply me in english, if the translation is correct; account deactivation is irreversible and not to reply them.

During registration, they do not inform you that there will be an evaluation to assess your eligibility. After they charge you a small amount and get your bank details, they are informing you that your account is deactivated and will go through an activation process. They are basically collecting data and charge you a non-refundable fee without informing you in advance. There is no body in customer service to reach out

Boek een eerste rit via: MyWheels website/uitnodigen/attila9152 Dan ontvangen we beide €25 korting. Veel plezier.

I felt so disrespected by their customer service unwilling to provide any kind of support. Henriette called with me twice and was so rude. This is my first time leaving a review for any app ever. When the charging port does not work and the app tells you to return, then just do not do that ever. If you pay to go open the car and it still doesn’t work, there won’t be any support possible. Save the trouble and pay the fine. Henriette was unable to tell me exactly what the fine was as a customer service agent. If there is something wrong with the charging station itself, you have to call the charging port company on your own, basically doing their job for them. Unless the car is fully charged the whole business model just doesn’t work. They could really spare the blame on people trying to use electric vehicles for the first time and actually help them when they call.

Betaal direct na je rit het resterende bedrag anders heb je een incassobureau op je dak voor die paar euro plus €40 incassokosten