National Express Coach

I am a frequent user of the National Express service between Gatwick and Heathrow. Whilst I can’t fault the professionalism of the drivers and the reliability of the service itself (high ticket prices aside) it staggers me how appalling the app is. As of the last few weeks, the app won’t load any services once the search has been put in place, let alone allow you to book a ticket. Frequently over the last year there have been glitches with the payment service, especially when using PayPal. More often than not, I just use a ticket desk. When you consider the sky-high fares, it is amazing that they can’t produce a decent, glitch-free app.

So glad they put on 2 coaches in my journey over Christmas so organised and lovely extra coaches .

It would be better if you were able to review your choices / order before pressing the final pay/buy button.

App won’t stay open

I don’t have any issue with travelling on NE but this app is not good. It doesn’t allow you to log in to your own account. It is just a ticket search app. After seeing/ reading all the comments below, I wouldn’t risk using this. Better their website. I advise them to invest some money and make this app working good.

The UI is horrendous. To book a ticket: you have to enter your coach board details twice and put in your billing address AND sign into your national express account (to save £1.50 on booking fee). Why can't the app save my details? Booking a ticket could be so simple and easy but I have to do all these tedious tasks for a basic thing. Furthermore, coach tracker and "my tickets" section may as well not exist. For me they have never worked properly and I always have to go into my emails and manually add the ticket to my apple wallet and coach times to my calendar. Overall, the coach journey is alright, some drivers are very rude while others are nice. The seats are comfortable and coach has been very consistent with times. My only complaint is the whole booking experience on the app.

Very easy to use, and some easy to add options if you’re not sure about your travel times 👍👍👍

Please sort this app out! As others have said it isn’t intuitive and the log-in is hidden in the sidebar menu under Help -why? And the app keeps changing its design as you use it so I am totally confused. The same thing happens when using my online account which made me wonder if I was logged into a scam NE account.

This app is incredibly frustrating to use and poorly designed. First off, there’s no sign-in button! How am I supposed to sync my ticket across devices? If I book a ticket on the website, I can’t view it on my phone without manually entering all the details again. A simple sign-in option would solve this problem and make the app functional. To make matters worse, the coach tracker is also a mess. It relies on the website instead of having this feature built into the app. I expected the app to offer real-time updates and allow me to track the coach seamlessly, but no – I have to open a browser. This app is missing basic functionality and makes tasks more complicated than they need to be. It’s incredibly inefficient and disappointing

Worst app I have used useless and pointless