Nespresso

Love the coffee. But I hate the prices. I also dislike the fact that if you try to use coupon codes the site locks you up. When we’re paying $100 to $200 for coffee reward your customers! We’ve been customers for 10 years. I hate the fact that you reward new members but nothing for ongoing clients. Really thinking of calling it quits

This app is exceptional. It’s efficient and never glitchy. I’ve used the app consistently for more than 5 years.

I've been using Nespresso for years and truly love this coffee. However using app and website is not a smooth experience half of the time. As recently as today I wanted to place in order for pickup in my local boutique. It gets quite busy there so ordering online is the best opinion. Turned out to order some basic coffee sleeves is impossible. The app automatically adds a sample pack to the order which cannot be removed and with the sample pack pickup in store option is unavailable, as the customer support explained. Duh. What's the point to have an app that doesn't work for pickup? I wasn't able to order via websites as well since at the checkout the system absolutely refused to find my boutique by city name or zip code. The store is there and it's listed as one of the locations on the website, just won't show up during checkout. This is not the first time this exact issue happened over the last 2 years and I'm very-very frustrated. I want to avoid unnecessary shipping yet I don't want to wait in line for 25 min in boutique itself. For such esteemed brand as Nespresso having such technical issues over and over again is quite embarrassing.

One of the most aggravating issues is that of promotions! Offering a free sleeve if you buy 8 sleeves… I buy 10… yet there is no way to include your choice of the free sleeve! It appears they are just trying to get rid of excess inventory by offering a limited selection, but then they do not provide a straight forward method to include anything!

What a delight. I can’t wait to refresh my Nespresso selection. How my Airbnb guests enjoyed every intriguing cup of coffee.

There’s no option to get the recycle bags. I take my recycling very seriously. It’s more important than my coffee.

I don’t live close to a store, so I love that I can order online. Delivery is fast and free.

I find the app to be super easy to use, helpful when there’s something off about my machine. The troubleshooting is on point. I just love it!

In general, this reading may be a little harsh, but I do think it needs to be said that my Bluetooth never seem to be able to connect with my machine and I’m supposed to be able to connect with it and have things preheat and automate my machine somewhat or at least maybe even check on the status through the app but it doesn’t communicate so can’t do that. However, for ordering the app does work just fine and is very simple and straightforward.

Amazing fresh coffee in under a minute cheaper than going out to your coffee shop you can be your own barista at home The app is easy to use I can place my order in under two minutes. Great app great company.