NexusPay | GroupNexus

I have to use this app to pay for parking everyone I go to the royal Surrey hospital and unfortunately I need to visit more frequently than I would like. It keeps logging me out which is horrendous and not easy to log back in, so I have to spend extra time faffing around before I can go in. The UI is rubbish you get stuck in loops and have to restart the app to be able to get to the right screen at times. extending is also only possible for the same time I booked for, how does that make sense !?!

No autocomplete/autofill. Every field needs me to type it in. Can’t remember the last time I had to enter my address in an app Grrr I was going to buy more than the free parking allowance but couldn’t face any more typing. Gave up and rushed the shopping. So in a bizarre way this app saved me money !!

What a waste of time. Won’t let you proceed until you have entered all of your card details, then gives you the chance to use Apple Pay instead? Not intuitive. Gives different options when asking to add cars, first way didn’t even ask for the reg? Mandates a phone number, not a good app. Will only use as I have to.

Have to register and does not have option to use hide my email. Have to enter card details before you use Apple Pay, seriously what is the point. Have to use this app for hospital visits but with the standard of the app really worry about their data security

Who makes apps like this any more? It feels like there were no product managers or user experience experts within a 50 mile radius. The registration process is extended and tedious. You’re asked to enter your phone AND email, both twice, for verification (who still does this!?). You can’t copy/paste or autofill. The password needs to be entered manually (no password manager involvement and no copy of the password saved to your phone’s password manager). You can paste to the password text box (if you like to generate strong passwords), but not to the verification one. They ask for way more info than needed… the list goes on. For the payment, it asked me to add card details (manually, again), then, once I’d done that (address and all), it gave the option to use Apple Pay! O! M! G! I only put up with it to avoid a fine at the car park (which I’d blissfully walked away from, thinking paying by app was a good idea). The only way users will stick with it is if, like me, that have no choice. And these clowns now have my card details! Can they even store them securely? Given their ability to code apps, I fear not… Save the hassle of installing and deleting and just avoid.

I paid for a day ticket at one of your sites and was still given a warning notice saying that the next time I park, I will be fined.

The app is terrible, i thought my payment went through only to receive a PCN at a later date

Tried multiple times, get past phone number code then just failed every time with network error

Honestly I’d rather go to the car parking machine than use this app. Plus anything that requires me to store my card data and not allow me to use at least Apple Pay or PayPal I’m super sceptical about. It’s clunky, buggy and behind the other apps I’ve used in terms of functionality.

The app hardly ever works it’s rubbish And it’s like they want you to get the £100 parking charge What a con and letdown